Site Technical Assistance - Professional

About us

Danieli Group, a worldwide leader company which has produced and exported top level technology and innovation worldwide in the metal industry for more than 100 years is looking for experienced Technical Sales Manager for Service.

Danieli is amongst the three largest suppliers of equipment and plants to the metals industry, worldwide. Danieli designs and manufactures machinery and plants for the steel industry. Danieli Corporation is the US arm of Danieli, which is based in Italy. Danieli exports its output worldwide with the main goal to provide innovative and "production-cost winner" plants and to maximize benefits to customers. Danieli's objective is constant technological improvement, and it is recognized as one of the most innovative and reliable companies in the metals industry.

We are looking for dynamic people with an open mentality, competent and motivated, who are interested in developing their skills and potential through specialized targeted training and development courses. We are looking for tenacious people able to convert into facts the principles of “velocity” and “innovation,” that inspire the work of each of us. We are certain that we can offer brilliant career opportunities to this type of person.

Danieli Corporation employees are offered a full suite of employee benefits that include medical, dental and vision coverage, life and disability plans, and a 401(k) plan with employer match.

Responsibilities

The Technical Service Engineer shall perform duties to support all activities of the Long Products – Services USA group. Engineer reports directly to Manger - Long Products Services and shall work with minimum direction.

Position Profile

• Tech Service Engineer shall perform ‘advisory’ services.
  • Hand tools: Engineer must be able to use various hand tools to perform dismantling, setup, measurements and analysis of guide systems. This knowledge will be used to perform advisory services; not to perform the work.

  • Services rendered will maintain the design criteria established by Danieli design engineers.

  • Changes to equipment shall be discussed with Danieli management, prior to suggesting any changes.

  • Control the work site to assure safety and final objectives.
• Drawings: Able to identify level of drawings and work within the drawings system of Danieli Morgårdshammar.
  • Detail drawings are not to be issued to customers.

  • Able to research drawings and other data to help resolve customer problems or questions.
• Computers:
  • Work within usual/customary MS Office software; i.e. Excel, Word, Project Management, Publisher, (etc) to perform assignments, filing and archiving of work.
• Planning: Evaluate site information, or distributed information and develop respective drawings and data.
• Maintain records of work.
• After assignments, engineer shall have customer sign worksheets depicting hours and objectives performed. Engineer shall submit timesheet, expenses and customer report within 3 business days. All reports will follow company guidelines. Engineer shall use any data systems supplied by company for time and expense reporting.

Technical Requirements

• Solid technical knowledge and experience
• Able to solve most technical issues with minimum direction
• Experienced at dealing with multiple activates with minimum direction
• Abide to OSHA Safety Standards
• Bachelor’s degree in business, engineering or a related field preferred but not required.

Soft Skills

• Able to communicate technical issues effectively to customers
• Ability to interact and communicate effectively with all levels of the organization.
• Excellent problem solving and conflict resolution skills

Other

• Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, carry, finger, grasp, feel, talk to communicate, speak over public address system, hear, and be able to lift 25 lbs
• Work Conditions:
  Subject to both inside and outside environmental conditions. Exposed to elevated noise levels and extreme heat and cold. Physical hazards - Close proximity to moving parts, hot surfaces, pinch points, sparks, sharp edges, high pressure air, oxygen and gas lines.

• Successful candidate must be able to pass a drug screen
• Submit to a criminal background check

Danieli Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Position requires pre-employment drug screen and background check and is contingent upon results.