What are the responsibilities and job description for the FOH Service Staff - PT (Servers, Server Assistant, Host) position at DANIEL ISLAND GOLF CLUB LLC?
Server
- Greet guests promptly and warmly.
- Anticipate business levels, and perform accordingly.
- Set the example of excellence in standards to other staff at all times.
- Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.Use guest names wherever possible, and be aware if they are celebrating a special occasion.
- Promote the restaurants, wines, tasting room, wine club and know about upcoming events on property.
- Ensure the Front-of-House looks presentable to the guest.
- Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions to drive sales.
- Provide each item’s taste, origin, and preparation methods.
- Performs clean-up and closing duties .
- Attends pre-meal meetings as requested.
- Thanks members and guests; invites them to return.
- Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
Server Assistant/Food Runner
- Deliver food orders to our members and guests accurately
- Double check order to ensure quality and correctness
- Communicate with server orders that are ready to be served
- Follow up with additional member requests and issues
Host
- Welcome guests to the venue/ Greet customers upon their departure
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- 1-2 years serving experience preferred
- Tray service for delivery of food and beverage offerings preferred
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams