What are the responsibilities and job description for the Bilingual Account Representative - Spanish/English position at Daniel Holstein - State Farm Agency?
Bilingual Account Representative – Spanish/English
Dan Heiman – State Farm Agency | Fayetteville, NC
Enjoy helping people? Put your bilingual communication skills to work in a career with growth potential.
Dan Heiman – State Farm Agency is looking for a Spanish/English Bilingual Account Representative to help customers with their insurance needs, provide outstanding service, and identify opportunities for additional coverage.
This is a customer service and sales position for someone who enjoys building relationships, solving problems, and communicating confidently with both English- and Spanish-speaking customers.
Previous insurance experience is not required; candidates who are motivated to learn and can obtain the required North Carolina insurance license are encouraged to apply.
Position Highlights
- Full-time or part-time opportunities
- In-office position in Fayetteville, NC
- Hourly base pay plus commission
- Starting compensation based on experience
- Higher starting pay may be available for experienced insurance professionals
- Vacation and PTO available after 90 days
- Opportunity to develop insurance knowledge and sales skills
What You'll Do
- Assist English- and Spanish-speaking customers with questions about their insurance policies
- Help customers with policy updates, account changes, and service requests
- Explain insurance options and help customers understand their coverage needs
- Prepare quotes and follow up with customers and prospective customers
- Identify opportunities to recommend additional products and coverage
- Build lasting customer relationships through helpful, professional communication
- Support the agency's sales and service goals while delivering a positive customer experience
What We're Looking For
Required
- Bilingual in Spanish and English, with the ability to communicate effectively in both languages
- Strong customer service and communication skills
- Professional, dependable, and comfortable speaking with customers by phone and in person
- Willingness and ability to obtain the required North Carolina insurance license
- Interest in both customer service and sales
Helpful
- Previous insurance agency or financial services experience
- Experience in customer service, account management, retail sales, or a similar customer-facing role
- Familiarity with Auto, Home, Renters, or other personal insurance products
- An active North Carolina Property & Casualty license
Why Join Dan Heiman State Farm?
Dan Heiman has been a State Farm agent since 2005 and leads an experienced team committed to responsive service, professionalism, and strong customer relationships.
The agency offers a range of insurance products, including Auto, Home, Renters, Life, Health, and Business insurance. You'll have the opportunity to learn about these products, help customers find appropriate coverage, and contribute to a team that values personal service and community involvement.
Ready to Take the Next Step?
If you're bilingual in Spanish and English, enjoy helping people, and are interested in combining customer service with sales, we'd like to hear from you.
Apply today with your resume!