Safety and Security Manager

Position Overview

Under the general supervision of the Executive Director, this position is primarily responsible for developing, implementing, coordinating and administering all phases of the safety and security services for all DBRL facilities and offsite services.

The following Core Competencies are essential and apply to all DBRL employees:

• Customer Service - customer service is of primary importance in the library.  Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
• Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders.  Communication competency is integral to customer service.
• Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path. 
• Ethics and Values - the library plays a crucial role in society and the community.  All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

The following competencies apply to this position based on designated responsibilities:

• Organizational Leadership - leaders help everyone understand the vision of the library and the connection to community needs. Leadership empowers staff and encourages collaboration and learning. 
• Personnel Management - Staff are the most important resource for achieving the library’s mission and goals. From hiring to training and providing feedback, support for learning and innovation needs to be clearly communicated.
• Project Management - Effective project management involves managing people, resources and time. Leaders recognize that communication is essential throughout the project life cycle.
• Strategic Planning - Collaborative and deliberate planning helps ensure that library services are responsive to community needs.
• Interpersonal - Managerial effectiveness is enhanced by clear communication, strong relationships, ethical behavior and the flexibility to be a leader, team player and lifelong learner.
• Accountability - Successful leadership is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.

Essential Functions 

• Plan, develop, implement, administer, assess, and modify a comprehensive safety and security program, including emergency management for DBRL facilities.
• Effectively manage, monitor and respond to the day-to-day security of all Library facilities and work with customers and staff in each library location to address reported security issues and incidents. 
• Develop staffing model for security services and supervise library security staff and/or contractors.
• Provide professional advice to staff, management, and the Board on best practices in safety and security management.
• Interact with a diverse group of individuals, both internal and external, and provide acceptable responses to security issues, ensuring inclusive approach to security  management. 
• Assist staff with unsafe situations while enforcing the Code of Conduct and acceptable  use policies consistently throughout the entire library system.
• Work with local and state agencies to ensure compliance with new emergency  management trends. 
• Conduct or assist with both internal and external investigations. This includes, but is not  limited to investigations that arise from criminal acts at the branches, or an internal  investigation of an employee of the organization. 
• Develop short- and long-term solutions for security infrastructure. 
• Develop, prepare and implement public safety procedures and policies.
• Recommend policies, practices, and services for daily operation and special events which maximize a safe and secure environment for people and library property.
• Proactively collaborate with both Library staff and outside agencies, such as law enforcement, emergency responders and mental health professionals, to anticipate, prevent, and respond to serious or emergency situations.
• Monitor and maintain all library emergency supplies including AEDs, Narcan, first aid, etc.
• Prepare, implement and evaluate the Library’s safety and security training programs and emergency drills. Conduct training for new hires and ongoing training for all staff. Assess training needs of security guards and provide training as necessary.
• Oversee security and safety operating costs and budget.
• Collaborate with Public Services and Branch Managers to monitor incident reports. Issue and manage suspensions of individuals as needed based on the Library’s policy on the enforcement of Library use rules and notice of suspension. 
• Lead the Safety and Security Committee, including the review of incident reports and completion of necessary incident follow-up. Notify supervisors and/or Human Resources when additional support to affected employees may be beneficial.
• Collaborate with Public Services and Outreach to coordinate safety and security needs for special events.
• Collaborate with the IT Department to manage and monitor security video systems.

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Supervisory Responsibilities: 

This position supervises directly employed and/or contracted security personnel.

Physical, Environmental, and Special Working Conditions:

• Position requires standing and sitting for extended periods of time; walking, bending, stooping, reaching, lifting, and working on a computer. 
• Moderately quiet work environment. 
• All library employees may be called upon to assist other departments in a declared emergency situation. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Minimum Job Requirements:

Bachelor's degree in Criminal Justice or related field OR a bachelor’s degree plus Peace Officer Standards and Training License required; 3-5 years of law enforcement, security and/or emergency management experience. 3 years of supervisory experience required.

Possession of a valid Missouri driver’s license.

Preferred Job Requirements:

Experience in the management and use of relevant technology and equipment. Non-violent confrontation training preferred; first aid, CPR/AED certification and disaster response training preferred. Peace Officer Standards and Training (POST) License, Private Security License preferred. Master’s degree preferred.

Salary : $74,984 - $109,262