What are the responsibilities and job description for the Poker Room Manager position at Dania Entertainment Cen?
Description of Duties:
The Poker Room Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the Poker Room. This role ensures operational excellence, regulatory compliance, and an exceptional guest experience, while fostering a high-performing team aligned with the company’s mission, vision, and values. The Poker Room Manager plays a critical role in driving revenue, maintaining game integrity, and creating an engaging and professional environment for both guests and team members.
- Manages and directs all daily activities and employees in the poker room.
- Maintains integrity and security of all games, company assets, and staff.
- Responsible for maintaining the types of games being played, including limits and buy-ins.
- Accountable for achieving Poker Room revenue targets through effective game mix, table utilization, and player engagement strategies.
- Ensures compliance with all state gaming regulations, procedures and internal controls.
- Ensures the highest level of customer service for guests and staff.
- Oversees employee lifecycle activities, including recruiting, scheduling, training, coaching, and performance management.
- Manages labor costs by optimizing staffing levels, scheduling efficiency, and overtime control in alignment with budgeted targets.
- Collaborates with Finance and Marketing to forecast revenue, support promotional strategies, and evaluate the financial impact of tournaments and special events.
- Ensures strict adherence to internal controls related to cash, chips, and gaming transactions to mitigate financial risk and protect company assets.
- Develops, implements, and maintains procedures for all Poker Room operations and positions.
- Provides resolution to employee and customer-related issues in a timely and professional manner.
- Evaluates employee performance and takes corrective action as required, consistent with company policy.
- Utilizes surveillance systems to monitor gameplay, dealer performance, and adherence to procedures.
- Takes appropriate action to address and resolve suspicious or non-compliant activities.
- Collaborates with departments such as Security, Surveillance, Compliance, and F&B to ensure seamless operations.
- Drives initiatives to increase poker room traffic, guest retention, and revenue performance.
- Promotes a culture of accountability, teamwork, and continuous improvement.
- Performs all other duties as assigned.
Work Requirements
- High School diploma required, bachelor’s degree preferred.
- Minimum of 5 years of poker room management experience preferred.
- Bilingual (English/Spanish) preferred.
- Must be able to obtain and maintain the appropriate state occupational license.
- Strong knowledge of poker room operations, concepts, practices, and procedures.
- Demonstrated ability to lead teams in a fast-paced, high-volume environment.
- Knowledge of employment laws and best practices in employee relations.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong leadership, organizational, and decision-making abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods throughout the shift.
- Ability to work in a fast-paced, high-noise casino environment.
- Ability to observe and monitor gaming activity for extended periods with a high level of attention to detail.
- Ability to lift and/or move up to 25 pounds occasionally.
- Ability to bend, reach, and navigate throughout the gaming floor as needed.
- Must be able to respond quickly to operational or guest situations.
Benefits
- 401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
- Paid Time Off (15 to 25 days)
- Paid Parental Leave (2 weeks)
- Medical Plans
- Health Savings Account (HSA)
- Dental Plans
- Vision Plan
- Free Employee Assistance Program
- Free Short-Term Disability
- Free Basic Term Life Insurance
- Long Term Disability
- Accident/Critical Care Plans
- Group Term and Whole Life Insurance
- Pet Insurance Discounts
- Onsite Employee Meal Discounts
- Onsite Entertainment Discounts
- Free Access to continuous learning & development opportunities
- Free Access to exclusive Discounts & Perks
- Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE