What are the responsibilities and job description for the IT Support Specialist position at Dandy Mini Marts, INC.?
Job Title: Jr. IT Resource
Location: Williams Companies,6221 Mile Lane Rd Sayre, PA
Reports to: Chief Technology Officer
Starting rate is $23/hour, increases based on experience
Essential Duties and Responsibilities:
- Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
-
Take action and ownership to solve problems in response to queries and support tickets raised by business users
- Ask questions to determine nature of problem
- Run diagnostic programs to resolve problems
- Walk customer through problem-solving process
- Respond to queries either in person, email, messaging apps or over the phone
- Install, modify, and repair computer hardware and software
- Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
- Evaluate and propose technology improvements under the direction of IT manager
- Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
- Write training manuals, document new processes and procedures
- Run diagnostic programs to resolve problems
- Perform other tasks assigned by IT manager
Essential Skills:
- Clear, professional, and friendly telephone/communication skills
- Ability to work well individually, as well as in a TEAM environment.
- Ability to communicate effectively with all TEAM members and clients.
- Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
- Demonstrates analytical and problem-solving skills
Qualifications and Requirements:
- Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
- Experience troubleshooting hardware and network problems.
- Understanding of basic networking principles.
- General technology troubleshooting skills.
- Network troubleshooting background or understanding of network technology or telephony
- POS system understanding.
- Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
- Represent yourself and TEAM Dandy positively and respectfully.
- Standing or walking around premises for extended periods of time.
- Requires frequent bending and reaching.
- Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.
Salary : $23