What are the responsibilities and job description for the Account Manager position at dancker?
We’re looking for an Account Manager to own relationships with key clients and ensure projects are delivered smoothly, on time, and with the highest level of service. In this role, you’ll be the primary point of contact for your accounts — leading project teams, coordinating resources, and identifying opportunities to expand the partnership.What You’ll Do
- Serve as the single point of contact for assigned accounts, managing all services, activities, and communications.
- Build strong, long-term relationships with clients and their partners (contractors, A&D firms, manufacturers, etc.).
- Oversee projects and work orders from planning through completion — ensuring timelines, budgets, and quality standards are met.
- Collaborate with design, project management, and installation teams to deliver accurate quotes and seamless project execution.
- Monitor account performance, resolve issues quickly, and ensure customer satisfaction at every step.
- Identify new opportunities to grow accounts by presenting additional products and services.
- Proven experience managing client accounts, ideally in a project-based or service-oriented industry.
- Strong organizational skills with the ability to balance multiple projects and deadlines.
- Excellent communication and relationship-building skills with clients, partners, and internal teams.
- Financial acumen to manage budgets, quotes, and margins.
- A proactive problem-solver who thrives in a collaborative environment.
- Be part of a team that values relationships, quality, and customer success.
- Work on high-impact projects with well-known clients.
- Opportunities for professional growth in a dynamic, supportive environment.