What are the responsibilities and job description for the Front Desk Receptionist position at Dance Fire Studio & Fitness?
We are looking for a Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Check, sort and forward emails
- Process payments
- Schedule appointments
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned (travel arrangements, schedules, calling customers etc.)
Requirements
- Proven experience as front desk representative, agent or relevant position
- Sales experience will be a big plus
- Customer service orientation
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Knowledge of Quickbooks is an advantage
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- High School diploma; additional qualifications will be a plus
Job Type: Part-time
Pay: From $18.00 per hour
Work Location: In person
Salary : $18