What are the responsibilities and job description for the Customer Care Associate position at Dance Arts Centre?
Job Summary
Dance Arts Centre is seeking an organized, people-focused Customer Care Associate to support studio operations and our Customer Care Team. This role plays a key part in creating a seamless, positive experience for our families while ensuring strong systems and communication behind the scenes.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in being organized and detail-oriented, we’d love to connect.
Duties
- Serve as the first point of contact for families—responding to inquiries via phone, email, and in person in a timely and professional manner
- Deliver exceptional customer service by actively listening, understanding needs, and providing helpful, accurate information
- Support enrollment, onboarding, and overall client experience
- Assist with program questions, registration, billing, and general account support
- Maintain accurate records and data within our systems (CRM, Google Drive, etc.)
- Support studio communications, including emails, updates, and family-facing messaging
- Assist with retention and sales support efforts (program recommendations, follow-up, etc.)
- Help coordinate costume, apparel, and supply ordering and distribution
- Assist with basic marketing and graphics projects (e.g., Canva)
Qualifications
- Customer service experience preferred
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Google Drive (Docs, Sheets, Forms, etc.)
- Experience with administrative systems or design tools (e.g., Canva) is a plus
- Strong attention to detail and accuracy in data entry/documentation
- Professional, friendly communication style (in person, phone, and email)
Why join Dance Arts Centre?
At Dance Arts Centre, we are committed to a Character First approach—building confident dancers and strong individuals. Our team is passionate about creating a welcoming, supportive, and positive environment for every family.
This is a great opportunity to be part of a fun, high-energy workplace where relationships matter and your role makes a meaningful impact each day.
Pay: $19.00 - $22.00 per hour
Work Location: In person
Salary : $19 - $22