What are the responsibilities and job description for the Dispatcher / Customer Care Specialist position at DANBOISE MECHANICAL INC?
We want you to Join Our Team!
We need a Dispatcher / Customer Care Specialist. We are a family owned and operated Electrical, HVAC and Plumbing service company in Farmington Hills that has been in business since 1925. We pride ourselves on an exceptional customer service experience. We’re interested in talented individuals that are looking for more than just a job. We want you to have a career with a company you can be proud to be a part of forever! We’ve been family owned and operated since 1925 and we want you to be part of the family!
Qualifications for our Dispatcher / Customer Care Specialist:
Preferably 1-3 years of experience in dispatching and customer service. Must have a positive attitude, learn quickly and adapt well to changes. You will serve as the bridge between our customers and technicians in the field.
Some of the skills we’re looking for in a Dispatcher / Customer Care Specialist:
- Provide exceptional customer service
- Organize service technicians and dispatch accordingly
- Prevent and/or manage escalations
- Initiate communication with customers
- Handle customer inquiries with a sense of urgency
- Proficient in Microsoft Office Suite
- Strong communication skills
- Complete administrative duties and special projects as assigned
- Highly organized with special attention to details and demonstrated follow-through
- Strong interpersonal, analytical, and problem-solving skills
- Learns quickly and thrives in a fast-paced environment
- Positive, strong interpersonal and analytical skills
- Self-motivated, exceptional at prioritizing, and works well with a team
- Ability to multi-task and work under pressure
- Enjoy what you do!
Some of the benefits our Dispatchers / Customer Care Specialists receive:
- Health Insurance – BCN & BCBS
- Dental Insurance – Included with Health
- Vision Insurance – included with Health
- Short Term Disability – provided by the Company
- Long Term Disability – provided by the Company
- Life Insurance equal to your annual salary – provided by the Company
- Paid Time Off – ranges from 9 days per year to 23 days per year depending on years of service
- Holidays – 6 paid per year
- 401K Plan - 100% Company Match on the first 6% of Deferrals
Salary : $35,000 - $60,000