What are the responsibilities and job description for the IT Co-Op position at Dana Incorporated?
Job Purpose
Dana Incorporated is seeking an AI Support Co‑op to join our Information Technology organization. This role will support Dana’s enterprise AI initiatives, with a primary focus on driving adoption and effective use of Microsoft Copilot and related AI capabilities across the organization. The AI Support Co‑op will work closely with IT, business stakeholders, and end users to help enable responsible, productive, and scalable AI usage.
The AI Support Co‑op will act as a hands-on contributor to Dana’s AI enablement efforts. This individual will support end users through training, office hours, and documentation, while also participating in the creation, testing, and deployment of AI agents aligned to business use cases. This role is ideal for a student with an IT or technical background who is interested in applied AI, automation, and user enablement within an enterprise environment.
Each co‑op will be assigned one or more projects during the term. At the conclusion of the co‑op, the student will deliver a presentation summarizing outcomes, lessons learned, and recommendations to IT leadership.
Job Duties And Responsibilities
Copilot Adoption & User Enablement
Dana Incorporated is seeking an AI Support Co‑op to join our Information Technology organization. This role will support Dana’s enterprise AI initiatives, with a primary focus on driving adoption and effective use of Microsoft Copilot and related AI capabilities across the organization. The AI Support Co‑op will work closely with IT, business stakeholders, and end users to help enable responsible, productive, and scalable AI usage.
The AI Support Co‑op will act as a hands-on contributor to Dana’s AI enablement efforts. This individual will support end users through training, office hours, and documentation, while also participating in the creation, testing, and deployment of AI agents aligned to business use cases. This role is ideal for a student with an IT or technical background who is interested in applied AI, automation, and user enablement within an enterprise environment.
Each co‑op will be assigned one or more projects during the term. At the conclusion of the co‑op, the student will deliver a presentation summarizing outcomes, lessons learned, and recommendations to IT leadership.
Job Duties And Responsibilities
Copilot Adoption & User Enablement
- Support enterprise adoption of Microsoft Copilot and related AI tools across Dana
- Facilitate AI and Copilot office hours, including live support sessions focused on effective prompting and real-world use cases
- Assist users in developing high-quality prompts and workflows to improve productivity and outcomes
- Develop and maintain user guides, FAQs, and best practices for Copilot and AI usage
- Collect feedback and usage insights to help improve adoption strategies and training materials
- Participate in special assignments focused on AI agent creation and deployment
- Assist in designing, building, testing, and deploying AI agents aligned with business processes
- Support documentation of agent use cases, logic, governance considerations, and performance metrics
- Collaborate with IT architects, security, and business teams to ensure agents align with enterprise standards and responsible AI principles
- Assist with tracking AI-related initiatives, tasks, and deliverables
- Support communications related to AI rollouts, training opportunities, and feature updates
- Help document processes, workflows, and lessons learned for continuous improvement
- Currently enrolled in a bachelor’s degree program in:
- Computer Science
- Information Technology
- Information Systems
- Software Engineering
- Data Science, Artificial Intelligence, or a related field
- Minimum GPA of 3.0
- Strong interest in AI, automation, and emerging technologies
- Familiarity with Microsoft Office tools (Word, Excel, PowerPoint); experience with Microsoft 365 a plus
- Basic understanding of AI concepts, prompting, or automation tools preferred
- Strong attention to detail and ability to work with a high degree of accuracy
- Ability to work independently and in a team-oriented environment
- Excellent written, verbal, and interpersonal communication skills
- Strong problem-solving skills and ability to manage multiple tasks and deadlines
- Uncompromising judgment toward confidentiality, data protection, and business ethics
- Ability to thrive in a fast-paced, evolving technology environment
- Paid Internship / Co‑op
- Hands-on experience with enterprise AI and Copilot technologies
- Exposure to real-world AI agent development and deployment
- Mentorship from IT and AI professionals
- Opportunity to build in-demand technical and consulting skills
- Potential opportunity for long-term growth within Dana