Front Desk Administrator — Behavioral Health

Job Overview

As a Front Desk Administrator — Behavioral Health, you’ll help create a welcoming, organized experience for patients while keeping clinic operations moving. You’ll coordinate appointments, manage records, support billing and documentation processes, and communicate with patients and care teams. Your impact: Accurate scheduling and records help patients access care smoothly and give clinicians reliable information for care planning.

Responsibilities

• Welcome patients, manage the front desk, answer calls, schedule appointments, and provide clear, respectful customer service.
• Maintain medical records and electronic health records (EHR), including data entry, filing, documentation review, and health information management.
• Support medical billing, medical collections, insurance verification, and medical coding workflows, including Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding.
• Follow the Health Insurance Portability and Accountability Act (HIPAA), clinical confidentiality policies, and procedures for handling care plans and patient information.
• Provide medical administrative support, coordinate with clinical staff, and use Microsoft Office and electronic medical record (EMR) systems.

Requirements

• Experience in medical administrative support, medical receptionist, front desk, medical office, clinic, or clerical work;
• Strong computer, typing, 10-key typing, phone communication, and phone etiquette skills.
• Patient service, customer service, organization, and attention to detail; familiarity with medical terminology and health insurance.
• Knowledge of EMR/EHR systems and electronic health records management. Experience with Epic, Meditech, Athenahealth, or eClinicalWorks is preferred.
• Familiarity with Medicare, medical billing, medical collection, medical coding, CPT coding, ICD-9, ICD-10, and documentation review is helpful. Bilingual ability is a plus.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Free parking
• Paid time off
• Paid training

Work Location: In person

Salary : $20 - $24