What are the responsibilities and job description for the Client Services Representative (Remote & Overnight) position at Dan Newlin Injury Attorneys?
Dan Newlin Injury Attorneys is seeking its next Allstar Client Services Representative to join our award-winning team! This position is fully remote and part of our overnight shift (10:00 PM – 7:00 AM).We are looking for a motivated professional with powerful interpersonal skills, excellent customer service abilities, and a self-starter mindset. The ideal candidate thrives in a fast-paced environment, can multitask efficiently, and takes pride in representing one of Florida’s top injury law firms.Primary ResponsibilitiesAnswer inbound calls within our call center, assisting both clients and non-clients with professionalism and empathy.Engage with callers regarding potential new cases and provide accurate information.Enter data for new clients by creating case files and populating required fields in our internal database.Schedule appointments for new clients to meet with a field investigator or sign up digitally.Forward calls to appropriate firm personnel when necessary.Maintain confidentiality, accuracy, and attention to detail on all calls and data entry tasks.QualificationsPrevious customer service or call center experience preferred.Strong communication and active listening skills.Ability to remain calm and professional under pressure.Tech-savvy and comfortable navigating multiple systems simultaneously.Must be dependable and punctual for the overnight shift (10 PM – 7 AM).Compensation & BenefitsCompetitive pay bonus opportunities.Comprehensive training and ongoing support.Opportunity to represent one of the most recognized and respected law firms in Florida—all from the comfort of home.