What are the responsibilities and job description for the Customer Service Representative position at Dan Levinsky & Sons Electrical Services Inc?
Overview
Join our growing electrical contracting team in Portsmouth, VA!
Dan Levinsky & Sons Electrical Services is a dynamic, family-owned business specializing in residential and commercial electrical services. Our owner has over 20 years of experience in the electrical trade, and we've built our company on professionalism, exceptional customer service, and treating both our employees and customers like family.
As we continue to grow, we're looking for a highly organized, dependable, and customer-focused Customer Service Representative (CSR) / Dispatcher to become the first point of contact for our customers while helping keep our service department running efficiently.
If you thrive in a fast-paced environment, enjoy staying organized, and take pride in providing outstanding customer service, we'd love to hear from you.
Responsibilities
Customer Service
- Answer incoming customer phone calls with professionalism and courtesy.
- Schedule service appointments and respond to customer emails and text messages.
- Process customer payments received over the phone.
- Provide excellent customer service while ensuring every customer has a positive experience from start to finish.
Dispatching & Scheduling
- Schedule and dispatch technicians for residential and commercial service calls.
- Coordinate emergency and same-day service requests.
- Monitor technician progress throughout the day and adjust schedules as needed.
- Communicate scheduling updates and delays with customers.
- Work closely with management to ensure daily operations run smoothly and efficiently.
Administrative Support
- Create and manage work orders in ServiceTitan.
- Maintain accurate customer records through data entry and filing.
- Assist with general office tasks that support daily operations.
- Help keep the dispatch board organized and up to date throughout the day.
What We're Looking For
We're searching for someone who is:
- Highly organized with exceptional attention to detail.
- Able to multitask and prioritize effectively in a fast-paced environment.
- Friendly, professional, and customer-focused.
- A strong communicator with excellent phone etiquette.
- Calm under pressure and able to adapt as priorities change throughout the day.
- Reliable, dependable, and self-motivated.
- A team player who enjoys working in a collaborative office environment.
What Success Looks Like
Within your first 90 days, you'll be confidently answering customer calls, efficiently dispatching technicians, maintaining an organized dispatch board, communicating professionally with customers, and independently managing multiple priorities with minimal supervision.
If you're an organized professional who enjoys helping people and keeping operations running smoothly, we'd love to hear from you!
Pay: From $19.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $19