What are the responsibilities and job description for the IT Infrastructure and Operations Level 3 specialist position at Damco Solutions?
We are seeking experienced candidates for the position of IT Infrastructure and Operations Level 3 for several urgent openings.
Open Positions & Locations:
- 1 role in New Haven, CT (most urgent)
- 2 roles in Gaithersburg, MD
- 2 roles in Waltham, MA
About the Role
- As an IT Infrastructure and Operations Level 3 specialist, you will play a critical role in supporting, maintaining, and enhancing laboratory IT systems and services.
- You will act as the primary technical point of contact for operational support, troubleshooting, and implementation of new and existing lab infrastructure.
- This role requires close collaboration with business stakeholders, scientists, facilities, IT teams, and external vendors to ensure reliable and efficient laboratory operations.
- You will be responsible for driving continuous improvement, identifying opportunities for innovation, and ensuring all systems meet business and compliance requirements.
- Your expertise will help bridge the gap between IT and laboratory operations, enabling scientific teams to focus on their core work.
Key Responsibilities
- Provide Level 3 technical support and operational management for laboratory IT infrastructure and applications.
- Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software.
- Collaborate with scientists, facilities, and IT teams to deliver and implement new laboratory systems and upgrades.
- Maintain and update the Inventory/CMDB for all lab IT assets.
- Work closely with vendors and remote support teams to ensure high availability and performance of lab solutions.
- Identify and implement process improvements and automation opportunities.
- Ensure compliance with IT service delivery standards and business requirements.
Must Have
- Deploy & Upgrade Operating Systems (OS)
- Support. Infrastructure (general infrastructure support experience)
- Windows 11
- Bash scripting
- PowerShell scripting
Essential Experience
- Proven experience in Level 3 IT infrastructure and operations support.
- Strong background in technical troubleshooting and problem resolution.
- Experience with IT service delivery and vendor management.
- Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
- Experience in the Pharmaceutical or Healthcare industry in IT environments.
- Familiarity with laboratory or medical applications and hardware.
- 1st/2nd Line support experience.
- Experience with ticketing systems, CMDB, and Incident/Request management software.