IT Coordinator

Overview
Join our dynamic team as an IT Coordinator, where you'll be at the forefront of managing and optimizing our organization's information technology infrastructure. This role is designed for energetic professionals eager to lead IT initiatives, ensure seamless system operations, and support our digital transformation journey. As an IT Coordinator, you will play a pivotal role in maintaining network security, managing databases, and implementing innovative solutions that drive efficiency and growth. Your expertise will empower our teams to work smarter, faster, and more securely every day.

Responsibilities

• Provide Tier 1 support for employees via SharePoint ticketing system (e.g., mouse, keyboard, login issues, network connectivity).
• Troubleshoot hardware and software issues on laptops, desktops, TVs, printers, peripherals, etc.
• Support POS systems, inventory systems, and other business-critical applications.
• Maintain and support employee workstations.
• Monitor and maintain network equipment (switches, routers, access points) across all locations.
• Manage access control systems and security cameras.
• Perform routine maintenance tasks: OS patching, antivirus checks, device updates, and software installs.
• Assist with website updates (product content, graphics, store/event photos).
• Support graphic needs for digital assets used in-store or online.
• Help maintain and update web pages for locations, events, and company features.
• Provide technical support during new store openings (setting up network, workstations, POS, security systems).
• Assist with rollout of new company features, policies, and procedures.
• Coordinate with cross-functional teams for IT-related event needs (audio/visual, displays, etc.).
• Conduct regular health checks on devices, networks, and systems.
• Monitor and ensure up time of critical infrastructure.
• Perform scheduled maintenance windows, upgrades, and patching.
• Provide occasional after-hours or weekend support as required.
• Back up more senior IT staff when needed.
• Document processes, IT configurations, and system changes.
• Train store employees on basic IT procedures, new software, or hardware.

Qualifications

• 2–5 years of experience in IT support, help desk, or a similar technical role (retail environment experience is a plus).
• Proficiency with hardware (laptops, printers, TVs) and peripherals.
• Experience supporting network devices (switches, Wi-Fi, cameras).
• Knowledge of POS and inventory systems is strongly preferred.
• Basic understanding of web content management (CMS), graphics, and site maintenance.
• Strong communication and customer service skills.
• Ability to manage multiple tasks, prioritize, and work independently.
• Willingness to occasionally work non-standard hours, including weekends.
• Associate’s degree in IT, Computer Science, or relevant certifications (CompTIA A , Network , Microsoft, etc.) preferred.
• Valid Driver’s License
• Valid transportation to travel to our retail locations throughout the metroplex with mileage reimbursement being compensated.

Physical Requirements

• Standing for long periods of time
• Sitting and operating a computer for long periods of time
• Occasional walking for long periods of time
• Lifting and carrying up to 40 lbs.
• Bending, reaching and manual dexterity
• Repetitive Motions
• Cognition to remember processes with multiple steps, perform basic math accurately, and recall sequences efficiently.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $60,000 - $65,000