What are the responsibilities and job description for the Account Execuitve position at Dallas Trinity FC?
JOB DESCRIPTION OVERVIEW
The Dallas Trinity FC (USL Super League) Account Executive is primarily responsible for driving revenue and hitting sales goals around new season ticket and group ticket sales. This account executive should be self-motivated and a positive professional. Account Executives will work under the direction and guidance of the Director of Ticket Sales.
JOB DUTIES AND RESPONSIBILITIES
JOB DUTIES AND RESPONSIBILITIES
- The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including Season Memberships, partial seasons and group tickets
- Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals
- Effectively use our CRM to maintain accurate records of all client and prospect interactions.
- Effectively use the ticketing platform to describe and select available season member and group seat locations
- Participate and contribute in weekly sales meetings
- Establish relationships with their book of business to enhance customer service and retention
- Assist with any administrative ticket functions.
- Assist with any special projects or duties as assigned by the Director of Ticket Sales and/or the Ticket Operations Manager
- Setting and conducting in-stadium and out-of-the-office appointments
- Must be willing to work non-traditional hours, weekends, events, and game days
- The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals
- The employer reserves the right to assign the employee additional tasks and responsibilities as needed
ESSENTIAL FUNCTIONS
- Develop and implement annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
- Establish ticket sales performance objectives and revenue targets. Develop an effective tracking program to ensure team members are successfully meeting their annual goals. Set and review performance objectives and revenue targets.
- Plan and execute Season Ticket Membership sales campaigns including Mini Plans, Flex Vouchers, and more through sales/prospecting events, in stadium prospecting, lead distribution and sales technology utilization.
- Oversee Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
- Direct management/oversight of Sales Executives (Group Sales, B2B) by directing tasks and projects, coaching, motivating, and mentoring the entire staff on Ticket Sales initiatives.
- Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Stadium Guest Services) to seamlessly execute and grow ticket sales business opportunities.
QUALIFICATIONS
- BA/BS Degree (4-year), in related field
- Major or Minor professional league ticket sales experience highly preferred
- 1-2 years of sales experience is preferred
- Excellent professional verbal and written communication skills
- Maintain a professional image and positive attitude
- Serve as a main point of contact for general ticket inquiries that come in through inbound phone calls, email, and social media
- Set and conduct in-stadium and out-of-the-office sales appointments.
- Reach and exceed individual and team sales revenue goals
- Assist with managing and stewarding existing season ticket members
- Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
- Ability to learn and master programs including both our CRM and ticketing platform
- Ability to handle a heavy volume of outbound and inbound phone calls and emails
- Candidate should possess excellent time management and organizational skills
- Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
- Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients
- Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
- Some experience in Customer Relationship Management (CRM) software
- Candidate must have a strong work ethic and a desire to build a career in professional sports
Please email your resume to careers@dallastrinityfc.com with the subject line "Account Executive - Your Name"