What are the responsibilities and job description for the Epic Client Systems Engineer position at Dallas Medical Center?
Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
Epic Client Systems Engineer is responsible for supporting the deployment, maintenance, and optimization of Epic's client-side infrastructure. This position will play a crucial role in ensuring the stability, performance, and security of Epic Hyperspace, printing services, and third-party integrations across clinical and operational environments. This position requires strong technical expertise, troubleshooting skills, and collaboration with IT, clinical, and operational teams. This position is also responsible for custom programming and building custom integrations that are unique and intellectual property for the health system. This position requires the ability to independently identify and fulfill responsibilities with minimal oversight, especially on critical matters. The role frequently involves exercising discretion and independent judgment, evaluating different options, and making informed decisions. The position is expected to effectively prioritize tasks, manage time efficiently, and ensure deadlines are consistently met.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required Qualifications
Full Time
Shift
Days
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
Epic Client Systems Engineer is responsible for supporting the deployment, maintenance, and optimization of Epic's client-side infrastructure. This position will play a crucial role in ensuring the stability, performance, and security of Epic Hyperspace, printing services, and third-party integrations across clinical and operational environments. This position requires strong technical expertise, troubleshooting skills, and collaboration with IT, clinical, and operational teams. This position is also responsible for custom programming and building custom integrations that are unique and intellectual property for the health system. This position requires the ability to independently identify and fulfill responsibilities with minimal oversight, especially on critical matters. The role frequently involves exercising discretion and independent judgment, evaluating different options, and making informed decisions. The position is expected to effectively prioritize tasks, manage time efficiently, and ensure deadlines are consistently met.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, or a related field.
- 3 years of experience working with Epic EHR systems in a technical capacity.
- Epic certification(s) in one or more modules (e.g., Epic Bridges, EpicCare, Hyperspace, etc.). Experience supporting Epic client systems in a healthcare IT environment.
- Strong knowledge of Windows-based client environments and Epic Hyperspace deployment methodologies.
- Familiarity with Citrix, VMware, SCCM, and other application delivery technologies.
- Understanding of networking, security, and Active Directory policies as they relate to Epic systems.
- Excellent troubleshooting skills and ability to work in a fast-paced environment.
- Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.
- Open to travelling up to 50% of the time.
- Epic Client Systems Administrator (ECSA) certification or relevant Epic certifications.
- Experience with automation tools for Epic client deployments and updates.
- Knowledge of scripting (PowerShell, Batch, or VBScript) for system administration.
Full Time
Shift
Days
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf