What are the responsibilities and job description for the Business Manager, 81E-Custom position at Dallas Cowboys Pro Shops?
Business Manager - Custom
Job Description: The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s custom clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director.
Employee Development:
- Recruit, lead and scale a high-performance customer success organization
- Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations
- Leads direct reports, setting direction and ensuring clarity around priorities and department goals
- Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building
Company Growth and Strategy:
- Create, implement, and track routine sales reporting for clients and custom business
- Monthly touch bases with key custom contacts
- Quarterly customer meetings to review business and planning
- Seek and identify opportunities through developing new and building on existing relationships with clients
- Develop proposals and negotiate/close contracts while protecting and managing risk
- Actively manage customer contract renewals
- Partners with each Account Manager to build budgeting and sales plans
Business Management:
- Lead and direct custom programs, taking lead on highly visibly and/or high volume programs
- Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction
- Acts as a sourcing resource for team, providing strategic solutions that maximize revenue and margin goals
- Show a strong bias for action and the ability to seize the opportunity, problem solve, coordinate, and manage numerous projects and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment
- Achieve annual or seasonal-based revenue goals while hitting profit margins
- Lead client facing calls and in-person meetings, traveling as needed
Qualifications:
- 8 years of account management experience
- 2-4 years of promotional product experience
- 2-4 years of managing a sales and/or account management team
- Proven ability to create strong client relationships
- Proven ability to problem solve and think strategically
- Ability to prioritize and manage multiple tasks/assignments
- Ability to effectively present and sell solutions and strategies to the client
- Communicate clearly and effectively, detail oriented, and organized
- Positive and driven team player with a can-do attitude
- The job location will be in Frisco, TX
- Hybrid working environment
- Experience in the promotional products industry is a must.
The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.