What are the responsibilities and job description for the Inbound Coordinator position at Dallas Cowboys Merchandising?
The Inbound Coordinator is responsible for overseeing and managing all Inbound Service Level Agreements (SLAs) to ensure timely and efficient receiving. This role requires a proactive approach to cross-departmental communication, identifying and resolving workflow inefficiencies, and ensuring smooth operational execution across inbound functions. This position interacts directly with each Inbound Department Supervisor and directly reports to the Inbound Manager.
Core Competencies:
- Strong Communication Skills (both written and verbal)
- Planning
- Organizing
- Priority Setting
- Solution Oriented
High Level of Proficiency:
- Problem Solving
- Time Management
- Informing
- Composure
- Self-Starter
- Multi-tasker
Job Duties:
- Manage SLAs: Monitor and enforce inbound SLAs to meet service and delivery expectations.
- Cross-Departmental Communication: Serve as the communication hub between the Inbound department and collaboration with all downstream departments. Provide daily recap to management during Alignment meetings.
- Workflow Coordination: Use data and reporting tools to track Inbound receipt progress, manage delivery appointments, chargebacks, PO discrepancies, identify bottlenecks, and proactively address workflow issues. Coordinate the flow of work by monitoring and utilizing SCALE systems.
- Operational Support: Assist at the operator level as needed and provide specialized support in designated areas of inbound operations.
- Reporting & Analysis: Generate and analyze reports to provide insight into inbound performance and recommend improvements.
- Team Collaboration: Work closely with all inbound leaders to ensure alignment and effective daily execution.
- Escalation Management: Identify potential risks or delays in inbound processes and escalate appropriately to ensure resolutions.
- Member of EHS team
- Drive continuous improvement by training to ensure standards of excellence.
- Adhering to policies, procedures and regulatory requirements, coordinating the inbound standards.
- Perform other functions and activities as directed by the Inbound Supervisor.
Requirements:
- College degree or equivalent experience preferred.
- Experience in logistics, distribution, or warehouse operations preferred
- Able to simultaneously manage a high level of detail across multiple projects.
- Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
- Proficiency in data reporting tolls and workflow management systems
- Able to work well within a team environment, offering assistance and support to team members whenever necessary.
- Ability to work a flexible schedule based off volume and needs of the company.
The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.