What are the responsibilities and job description for the Gate House Attendant position at Dallas Country Club?
Job Title: Gate House Attendant
Classification: Non-Exempt
Role Description
The Member Care Team (MCT) is the first and last Impression Dallas Country Club members and guests have of the Club and MCT is responsible for creating a friendly and welcoming environment that add extra eyes and ears for Dallas Country Club.
Dallas Country Club is seeking individuals who have a passion for hospitality to ensure Dallas Country Club is a place where all feel welcomed and safe. The position is ideal for a welcoming and dynamic individual with great service skills, awareness and the ability to engage with members, guests, vendors, and management.
Key Responsibilities:
- Member liaison
- Greeting Members and Guests
- Knowledge of the Club business; ability to answer Club wide questions
- Effectively responds to Members’ questions, comments or suggestions in a timely manner
- Maintains gate access database
- Verifying and notifying staff of requested/approved reciprocal requests
- Promptly answers and processes all submitted Club maintenance requests
- Be present by patrolling designated areas.
- Provide customer service to members and guests by answering questions, providing directions and addressing or directing concerns.
- Enhance the perception of safety and security by having a visible and alert presence.
- Report equipment failure including streetlights, signs, pedestrian amenities, etc.
- Assist with first aid and emergency situations if needed, training will be provided.
- Provide support for special events as needed.
- Represent Dallas Country Club in a professional and hospitable manner while on the job.
- Complete daily activity reports and other assignments as specified by your shift supervisor.
- Operate a two-way radio.
- Operating closed circuit camera system.
- Operating a golf cart.
- Review daily schedules of events, visitors, etc.
The ideal candidate will have the following experience, skills, and knowledge:
- 2 years’ experience in customer service or similar work-related field.
- Hospitality field experience preferred.
- Must be 17 years of age or older.
- Valid driver’s license.
- Proficiency in Microsoft Office including but not limited to Word, Excel
The ideal candidate will have the following competencies and qualities:
- Ability to focus in a multitasking environment.
- Excellent organizational skills.
- Self-sufficient and ability to work with little supervision.
- Team player.
- Professional appearance, with a pleasant and mature demeanor.
- Effective communication skills, both oral and written; exceptional telephone etiquette.
- Ability to be on your feet directing and greeting Members and guests for significant lengths of time.
- Ability to communicate respectfully and effectively using courtesy, tact, and good judgement.
- Ability to work independently with general supervision.
- Ability to work outside shifts enduring all types of weather conditions
- Adequate hearing, vision and physical ability to perform the work assigned.
- Ability to perform routine, repetitive activities.
- Ability and willingness to follow directions.
- Ability and willingness to work a flexible schedule including mornings, evenings, weekends and holidays.
- Ability to perform assigned work independently and responsibly, as well as part of a team.
- Ability to follow verbal and written instructions, including following established safety rules.
- Lift and transport objects weighing 30 lbs. regularly and 50 lbs. occasionally
- Employees are required to use appropriate safety equipment and follow standard safety practices.
Dallas Country Club is an Equal Opportunity Employer that does not discriminate based on sex (including gender identity, pregnancy, childbirth, or related medical conditions), gender, race, religion, ethnicity, national origin, political affiliation, citizenship status, physical or mental disability, genetic information, marital status, age, sexual orientation, military service, veteran status, or any other status protected by federal, state, or local laws. The company's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.