What are the responsibilities and job description for the Customer Service Specialist position at Dalco Home Remodeling Inc?
Dalco Home Remodeling Inc. is a family-owned business based in St. Louis, specializing in high-quality home improvement services. With expertise in siding, roofing, doors, windows, kitchen remodeling, and bathroom remodeling, we are committed to enhancing the beauty and functionality of homes. Known for delivering exceptional craftsmanship and customer satisfaction, we have built lasting relationships within the community. At Dalco, we pride ourselves on creating comfortable and stylish living spaces tailored to our customers' needs.
This is a full-time on-site role for a Customer Service Specialist located in St. Louis, MO. The Customer Service Specialist will handle daily customer interactions, ensuring high levels of satisfaction by addressing inquiries, resolving issues, and providing timely and effective support. Responsibilities include managing customer calls, maintaining professional phone etiquette, assisting with service-related concerns, and contributing to a positive customer experience. Collaboration with internal teams to enhance service quality is also a key aspect of the role.
- Strong skills in Customer Service and Customer Support
- Proven ability to optimize Customer Satisfaction and enhance Customer Experience
- Exceptional Phone Etiquette and communication skills
- Proficiency with time management and maintaining a detail-oriented approach
- High school diploma or equivalent required; associate degree or higher is a plus
- Previous experience in customer-facing roles is preferred
- Proficient computer skills, including familiarity with customer relationship management (CRM) software