What are the responsibilities and job description for the Commercial Sales Specialist position at Dal-Tile?
- Provide customer account management such as sampling, product information & application, and specification support.
- Connect and provide updates to internal teams and external customers regarding opportunity pipeline, customer inquiries, product solutions or changes from specification to sale.
- Prospect new architectural and design firms as well as maintain relationships with existing accounts.
- Develops in-depth knowledge and expertise with regard to all Daltile products, allied products, and installation methods by attending vendor presentations, workshop
- Provide customer account management such as order entry, order inquiry, product information, order status, pricing, inventory inquiries, and transportation management to analyze and resolve customer needs.
- Resolve problems, communicate solutions, or request information from the customer.
- Connect and provide updates to internal teams and external customers to address customer inquiries and order issues from order entry to invoice.
- Prospect new customers and maintain relationships with existing accounts.
- Support sales of customers by providing presentation design, marketing campaign templates, calendar scheduling, and project tracking for segment.
- Assist segment by providing support such as customer event attendance, maintenance of social media platform pages, product expertise, quote estimation, and communication for new product launches.
- Respond to customer needs of low to medium complexity.
- Work under close supervision and leadership in the functional area.
- Perform additional duties as needed.
Required Experience and Education:
- Bachelor's degree in a related field preferred.
- 2-4 years relevant experience OR equivalent combination of education and experience.
Competencies:
- Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using Microsoft Office Suite products.
Other Pertinent Job Information:
About Dal-Tile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
Salary : $64,000 - $80,000