Bookkeeping and Tenant Services Associate

Job Summary

The Bookkeeper/Tenant Relations Specialist is responsible for professionally representing the company to tenants and portfolio owners. Primary job duties include tenant relations, accounting/bookkeeping, and managing operational processes for the property management business.

Primary Responsibilities and Duties

· Support tenant relations by handling concerns and requests on a timely basis to ensure tenant satisfaction.

· Mediate between tenants and Dakota Property Management with professionalism and discretion.

· Monitor compliance with lease agreements and escalate issues as needed.

· Maintain accurate records of tenant communications and incidents in property management systems.

· Maintain accurate tenant records and ledgers.

· Produce and communicate lease renewal offers to tenants.

· Collaborate with leasing and maintenance teams to ensure a seamless tenant experience.

· Stay current on local housing regulations and fair housing laws.

· Answer tenant calls and handle inquiries to ensure excellent customer service and satisfaction. Address tenant concerns and answer tenant questions.

· Answer vendor, owner, and all other calls.

· Maintain and update documents related to tenant accounts and business reports.

· Maintain accurate records of all transactions and submit reports on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, owner's statements, owner draws etc.).

· Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.

· Ensure that A/P invoices are entered and properly allocated in the software, and paid on a timely basis.

· Ensure timely bank transactions including deposits, transfers, and ACH.

· Property Management accounting including: Enters, tracks, and pays bills for properties and overhead; maintains security deposit, operating, and overhead bank accounts; makes bank transfers as necessary to maintain accurate bank balances; collects and inputs rent and other payments; ensures payments are posted to the correct charges, makes bank deposits; maintains records of company assets; issue security deposit refunds

· Performs clerical duties and orders office supplies

· Assists with quarterly and annual filings

· Generate necessary legal action documents and process in accordance with State and Company guidelines.

· Maintain utility billing system and tenant liability coverage system.

· Maintain vendor/contractor communications concerning scheduling, billing, vendor relations, W-9s, and certificates of insurance.

· Bills time to owners for cleaning & maintenance personnel.

· Assist in ordering, care, maintenance, and utilization of department equipment, supplies, and inventories.

· Develop and/or implement tenant retention programs.

· Ensure that all service requests are recorded and communicated appropriately to maintenance.

• Use analytical and logical problem-solving skills to make such decisions.
• Take note of known issues with certain properties and handle work orders accordingly.

· Occasional leasing responsibilities including showing units, processing applications, executing leases, and moving in tenants.

· Planning and execution of marketing for properties and DPM

· Support the move-in and move-out process.

Qualifications and Skills

· Excellent customer service skills.

· Excellent communication, interpersonal, and conflict-resolution skills.

· Be able to maintain an acceptable response time. This is a fast-paced business and texts, emails, and calls need to be returned as quickly as possible.

· Be self-motivated with an ability to act proactively and independently.

· Strong organizational and time-management abilities.

· Competent computer skills including but not limited to, internet search, Microsoft Word and Excel, and Gmail.

· Demonstrate ability to apply principles of logical thinking to identify and solve problems.

· Must possess a positive and professional attitude under all circumstances.

· Must be a team player.

· Must have excellent written and verbal communication skills.

· Ability to follow through with tasks and follow-up as necessary.

· Attention to detail.

· Ability to multi-task and prioritize tasks to complete the most pertinent tasks first.

· Participate in training in order to comply with new or existing laws.

· Present self in a professional manner at all times throughout the workday when representing the company or properties.

· Comply with expectations as demonstrated in the Employee Handbook.

· Successfully pass a drug test.

· Proven accounting experience in accounts receivable and/or accounts payable preferred but not required.

· Property management experience preferred but not required.

Competitive Salary and benefits.
Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to Commute:

• Minot, ND 58701 (Required)

Ability to Relocate:

• Minot, ND 58701: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24