Scheduler

We are seeking a highly organized, detail-oriented Home Care Scheduler to support our growing healthcare team. This role helps ensure clients receive reliable, uninterrupted care by coordinating caregiver and nursing schedules, maintaining coverage, and serving as a key communication link among clients, families, caregivers, nurses, and office staff. This position operates during normal office hours, with no evening or weekend requirement.

What You’ll Do

Scheduling & Staffing

· Keep client shifts staffed and schedules current.

· Schedule new clients and coordinate care start dates.

· Match caregivers and nurses with clients based on skills, availability, and compatibility.

· Coordinate caregiver orientations and training shifts.

Communication & Coordination

· Communicate schedule changes to clients, families, nurses, and case managers.

· Keep caregivers informed of schedule updates and client status changes.

· Partner with office staff to support consistent, high-quality care.

Documentation

· Maintain accurate scheduling, payroll, and client notes in agency systems.

· Document communications and changes according to company policies.

Backup On-Call Support

· Provide backup support to on-call schedulers as needed.

· Respond to staffing call-offs and scheduling emergencies.

· Coordinate timely communication among caregivers, clients, and on-call nursing staff.

Qualifications

The ideal candidate stays calm under pressure, remains highly organized, and can coordinate multiple priorities while keeping client care at the center of every decision.

Required

· High school diploma or GED.

· 1–2 years of scheduling, staffing, dispatch, workforce coordination, or similar experience.

· Experience working in a fast-paced environment with frequent changes and interruptions.

· Strong computer skills and the ability to learn scheduling software quickly.

· Excellent phone, text, and written communication skills.

· Strong organizational skills and attention to detail.

· Ability to prioritize competing needs and solve staffing issues independently.

· Dependable attendance and punctuality.

Preferred

· Experience in home care, home health, healthcare staffing, assisted living, long-term care, hospital staffing, or a medical office setting.

· Experience scheduling a large hourly workforce across multiple clients, locations, or shifts.

· Experience managing call-offs, open shifts, overtime, availability, PTO, and last-minute schedule changes.

· Familiarity with WellSky or another healthcare or workforce scheduling platform.

· Experience communicating with caregivers, CNAs, nurses, clients, and families.

Working at Dakota Home Care

At Dakota Home Care, our team members are our greatest asset. We foster a supportive, positive work environment where employees can grow professionally while making a meaningful difference in the lives of others. As a family-owned organization recognized as an Employer of Choice, Dakota Home Care is committed to supporting both clients and caregivers.

Benefits & Perks

What We Offer

· Competitive compensation and a full benefits package

· Supportive leadership and a collaborative team culture

· Opportunity to work for an award-winning home care organization

· Meaningful work that helps clients remain safe and comfortable at home

· Professional development and career growth opportunities

· The opportunity to build strong relationships with caregivers, clients, and families while making a difference every day

Pay: $25.00 - $28.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• How many years of scheduling/dispatching experience do you have?

Experience:

• Microsoft 365: 2 years (Required)

Work Location: In person

Salary : $25 - $28