Receptionist

Job Summary

In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.

Job Responsibilities

• Patient Check-In/Check-out
  • Checks patients in, greeting everyone in a pleasant and professional manner.
  • Tracks patients in the reception area and communicate with them, as needed.
  • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  • Scans patients insurance card.
  • Ensures that proper authorization or referral is collected from the patient.
  • Assists patients in obtaining authorization or referrals that have not been received by the practice.
  • Enters all new patient demographic information into the computer, and takes photo.
  • Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
  • Maintains the cash drawer; responsible for payments received at the front desk.
  • Complete opening and closing procedures each day for the front desk.
• Administrative
  • Places telephone calls to no-show appointments; reschedules as needed.
  • Places telephone calls to patients on the waitlist to setup appointments
  • Calls unconfirmed and overdue appointments
  • Manages provider recalls
  • Provides back-up support on telephones
  • Sends/manages tasks in the EHR system
  • Monitors automated message handling system
  • Inspects reception room for neatness.
• Maintains adherence to company policies
• Performs other duties as required

Experience and Education

• High school diploma or equivalent
• Two years minimum experience working in a medical setting is preferred
• Passion for providing outstanding patient healthcare experience

Essential Skills and Abilities

• Ability to work effectively as part of a supportive and collaborative team
• Proficient in managing multiple tasks simultaneously
• Demonstrates empathy and attentiveness to each patient's individual needs and concerns
• Excellent skills in documenting information and clear communication
• Familiarity with electronic health records and practice management systems is preferred
• Strong organizational and administrative abilities
• Exceptional time management and record-keeping skills
• Treats patients and co-workers with respect and professionalism

Physical Requirements

• Ability to use technology such as the telephone, computer, and other related instruments or devices.
• Good vision and hearing are essential for accurately processing information and communicating with patients.
• Ability to stand and walk during work shifts.
• Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.

Salary : $17 - $26