What are the responsibilities and job description for the Patient Accounts Representative position at DAKOTA EYE INSTITUTE PC?
Dakota Eye Institute is a group of professionals dedicated to providing an unprecedented level of care and responsive service to our patients. We are committed to providing our staff with an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.
We are currently seeking a full-time patient accounts representative to join our team! In this role, you will assist with patient and payer inquiries and must be able to communicate professionally, clearly and effectively when providing information to providers, leadership, and billing staff.
Job Responsibilities
- Posts remittances for insurance companies timely and accurately
- Performs appeals and works collection reports to ensure receivable balances remain current to minimize the likelihood of write-offs. Escalates issues with individual claims that cannot be resolved or a pattern of issues with multiple claims to the Revenue Cycle Manager in a timely manner
- Requests refunds as necessary
- Assists with other duties as required
Other Responsibilities
- Stays current and ensures compliance with all company policies, procedures, and guidelines and encourages team adherence
- Serves as a mentor to peers and conducts self in a manner consistent with Dakota Eye Mission, Vision, and Values
- Maintains professional, timely, and consistent communication with Manager, physicians, co-workers, other leadership, vendors, and patients.
- Exhibits professional demeanor while representing the practice
- Maintains extreme level of confidentiality
Knowledge, Skills, and Abilities Required
- High school diploma or GED
- Minimum of 2 years’ experience working in the medical field
- A general knowledge of insurance carriers
- Proficiency in computer navigation, with basic Microsoft Office/Outlook skills
- Excellent written and oral communication skills – including proper phone etiquette
- Organized, detailed and deadline-oriented work habits.
- Empathetic personality giving attention to patient’s needs and concerns
- Excellent customer service skills
- Ability to work in a team-oriented environment
Physical Requirements
- Ability to sit or stand for 8 hours
- Ability to speak clearly
- Ability to hear softly spoken words
Benefits
- 401(k) with a generous employer contribution
- Health and Dental Insurance with employer premium contribution
- H.S.A. with an employer contribution
- Vision Benefits
- Long Term Disability Insurance - Employer Paid
- Paid Holidays
- Paid Time Away
- And more!
This is a full-time job opportunity, approximately 40 hours per week.
To apply for this opportunity, visit http://www.dakotaeye.com/about/job-openings and complete the job application on our website. If selected to move into our interview process, you will be invited to a one-way video interview to start with. Please monitor your personal email for application follow up correspondence!
Salary : $20 - $30