What are the responsibilities and job description for the Phone Support Analyst position at Dakota Digital?
Are you a car guy or gal that likes to help people? Then Dakota Digital is looking for you! For over 30 years, Dakota Digital has designed, manufactured, and sold world class digital gauges and electronic accessories for the automotive and motorcycle aftermarket industry. Our products are sold all around the world and our customers range from local hobbyists to high end restoration shops. As an industry leader we cater to an exciting and thriving industry that helps create an enjoyable and varied work environment.
Due to unprecedented growth Dakota Digital is looking to add another Phone Support Technician to our Support Team. As a member of our team, you will assist customers in the installation and calibration of their new and existing electronic gauge clusters and accessories over the phone and via email. Questions such as relay wiring, assisting in setup and calibrations and verifying correct signals are some of the common phone calls that you will get. Candidates should possess strong analytical thinking and an understanding of 12V electrical systems. An automotive or motorcycle background preferred but not needed as we will train the right candidate.
Candidates will spend a majority of the day on the phone working with our customers while maintaining a positive attitude. Other activates may include assisting customer with the return of their products for repair or credit and entering part orders for our customer.