What are the responsibilities and job description for the Support Specialist/Receptionist/Behavioral Health Technician position at Dakota Counseling Institute?
Location: Dakota Counseling Institute – Downtown Office
Job Type: Full-time
Overview:
We are seeking a friendly and organized Support Specialist / Receptionist / BHT (Behavioral Health Technician) to be the first point of contact for our clients and provide exceptional support to our professional staff. This position is ideal for someone who enjoys interacting with people, managing multiple tasks, and helping create a welcoming and efficient environment. If you are a team player with a positive attitude and a passion for providing excellent customer service, we'd love to meet you!
Key Responsibilities:
- Reception & Customer Service:
- Greet clients warmly and ensure they have a positive experience from the moment they enter or call.
- Answer and direct phone calls in a professional and timely manner.
- Assist clients with appointment scheduling, confirmations, and follow-up.
- Manage client check-ins and check-outs, ensuring accurate records.
- Administrative Support:
- Provide administrative assistance to professional staff (including therapists, medical providers, and other team members) as needed.
- Organize and maintain appointment schedules to optimize time and workflow.
- Help manage and update client information in our systems.
- Complete required client documentation and assist with intake paperwork related to crisis services as assigned.
- Coordination & Communication:
- Serve as a liaison between clients and professional staff to ensure seamless communication.
- Respond to client inquiries, provide information, and address any concerns in a professional manner.
- Assist with special projects and support daily operations as required.
- Communicate client concerns and changes in behavior to QMHP or other clinical staff.
- Collaborate with clinical staff to support coordinated care.
- Maintain accurate documentation in accordance with agency policies and procedures.
- Behavioral Health Support (as needed):
- Provide direct observation and supervision of clients receiving crisis services.
- Offer supportive, non-judgmental interaction while maintaining professional boundaries.
- Obtain vital signs and assist with administration paperwork as directed.
- Assist with meal preparation, maintaining a safe environment, and other client support activities during admissions.
Qualifications:
- Previous experience in a receptionist, customer service, or administrative role is preferred.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks efficiently and effectively in a fast-paced environment.
- A friendly, professional demeanor and a passion for helping others.
- Proficiency with office software (Microsoft Office, Google Suite, etc.) and scheduling tools.
- Experience with Electronic Health Records (EHR) systems or the ability to quickly learn new software.
- Ability to remain calm and respond appropriately in crisis or emergency situations.
Bonus:
- Experience in healthcare, behavioral health, wellness, or similar fields is a plus.
- Familiarity with office operations in a team-based environment.
Why Join Us?
- Be part of a supportive, caring team dedicated to making a difference in our clients' lives.
- Competitive pay and benefits.
- A dynamic and rewarding work environment.