What are the responsibilities and job description for the IT Administrator Production Support position at Dakkota?
Why Dakkota
For over 24 years, Dakkota Integrated Systems has delivered excellence through precision-engineered, build-to-order vehicle components from cockpits to fascia assemblies. Our award-winning team combines advanced lean manufacturing, strong product development, and a highly efficient supply chain to meet customer demands with reliability and innovation.
If you're looking for a company that empowers you to grow while driving excellence, collaboration, and innovation to create real impact, we’d love to meet you.
The role
We are seeking a strategic and solutions-oriented IT Administrator (Production Support) to drive the reliability and performance of our production technology systems. This role is responsible for maintaining and optimizing critical IT infrastructure that supports manufacturing operations, including broadcast systems, error-proofing tools, printers, and customer communication interfaces.
The ideal candidate is an innovative, data-driven professional with a passion for leveraging technology to enhance operational efficiency, reduce downtime, and foster a culture of continuous improvement and growth.
What You’ll Do
- Ensure System Uptime & Reliability: Provide technical support to production teams by minimizing downtime and resolving issues related to equipment, tooling, and system performance using structured problem-solving and analytical techniques.
- Maintain Production IT Infrastructure: Oversee the operation and maintenance of production-related broadcast systems, error-proofing technologies, printers, and customer communication interfaces (both hardware and software).
- Manage Backup & Redundancy: Maintain and manage backup systems, spare hardware components, and software configurations to ensure business continuity and rapid recovery in case of system failures.
- Support Continuous Improvement Initiatives: Collaborate on departmental projects including Value Analysis/Value Engineering (VA/VE), Six Sigma, and other process improvement activities involving IT systems.
- Develop Documentation & Recovery Plans: Create and update system operation manuals, disaster recovery procedures, and technical documentation for all production-related IT systems.
- Record & Report Activities: Accurately document all IT-related activities, incidents, and resolutions in accordance with company standards and compliance requirements.
- Ensure Safety Compliance: Follow all company protocols for emergency evacuation and contribute to maintaining a safe working environment for all employees.
- Perform Additional Duties: Carry out other responsibilities as assigned by management to support IT operations and organizational goals.
Who you are
- High School Diploma or equivalent required; Associate’s degree or higher in Information Technology, Computer Science, or a related field preferred.
- Minimum of 2 years of college education or an equivalent combination of education and relevant experience.
- At least 1–2 years of hands-on experience in IT support within manufacturing or assembly operations.
- Strong proficiency in Windows-based applications and database management systems.
- Demonstrated leadership, organizational, and communication skills with the ability to collaborate across teams.
- Proven ability to handle sensitive and confidential information with discretion and integrity.
Health, Safety, Risks and Physical Demand Requirements
- Standing and sitting in office and manufacturing environment, normal amounts of computer work, lifting of computer equipment up to 70 lbs.
- Up to 25% of travel may be required
Life at Dakkota
Our success is rooted in meaningful relationships and a culture that feels like family. We champion compassion, respect, and work-life balance, while supporting each team member’s personal and professional growth. Through ongoing development, competitive pay, and a comprehensive benefits package, we empower our people to thrive both at work and in life.
Our benefits include paid time off, medical, dental, and vision coverage, and a 401(k) plan for eligible employees.
Explore everything we have to offer at Dakkota Careers!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.