What are the responsibilities and job description for the Software Support Specialist position at DAKCS Software Systems and PDCflow?
Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.
Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
In this role, you will:
- Be responsible for answering incoming phone calls
- Diagnose software problems
- Fix/write code to resolve customer concerns
- Answer operational questions
- Train customers on software functions
- Deliver professional customer service
What you need to be successful in this role:
- Ability to read, write, understand, and debug code
- Initiative and a positive can-do attitude
- A passion for problem solving
- Willingness to learn
- Strong communication skills and ability to effectively talk with customers and other team members about software issues
Additional things to help you be successful are:
- 1-2 years of technical support or customer service experience and working with software related problems
- Knowledge of SQL, C#, and object oriented programming in general.
- Must demonstrate the ability to learn other languages
- Ability to diagnose and correct software-related issues
- Experience working with LINUX/UNIX operating systems
- Ability to read and understand directions and help document those directions as they relate to understanding software applications
- Learn to teach and train the software application to our customers
- Record steps taken to resolve customer questions or issues
What you will love about us:
- Competitive pay
- Engaging & challenging work
- Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
- Joining a company who highly values their employees and gives them a voice
- Casual environment
- Opportunities to grow with the company
- Yearly personal fulfillment fund
- Connective experiences: celebrations, engagement activities, wellness challenges, etc.