Service Technician

Position Summary: The Service Technician is responsible for troubleshooting, repairing, and maintaining dairy equipment and systems to ensure customer satisfaction. This role responds to service calls and provides high-quality technical support under the direction of the Service Manager.

Objectives: This is a high-level Service Technician position responsible for performing advanced technical service and repair work on dairy processing systems and related industrial equipment.

Essential Duties and Responsibilities:

• Assess, troubleshoot, and repair any broken and/or malfunctioning dairy refrigeration equipment, which includes but is not limited to 5-30hp piston, Scroll, Discuss compressors, centrifugal pumps, vacuum pumps, cooling towers, and boilers.
• Proficient with basic 24VDC, 24VAC, and 120 VAC control circuits and 3 phase AC voltage sources (120/480 VAC) to complete routine electrical repair, adjustment, and installation work.
• Must manage time efficiently while completing all necessary paperwork on a daily basis.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Emergency on-call servicing, as part of a rotation schedule with other Service Technicians.
• Adapts productively to change, demonstrates flexibility in approach to work, performs all duties as assigned, and complies with all safe work practices.
• Complete any service calls to the customer’s satisfaction before vacating any job site.
• Must be willing to engage in continued development of skills related to dairy installation and servicing (welding, electrical, etc.)
• Drive and maintain a service vehicle, including parts inventory, cleanliness, and professional appearance.
• Regularly communicate via telephone and email with customers, vendors, management, and other co-workers.
• Perform other essential duties and responsibilities as assigned.

Skills and Abilities:

• Understanding of industrial electrical systems; industrial pneumatic systems, industrial hot water systems, industrial refrigeration systems, motors, compressors, gear boxes and pumps.
• Knowledge of dairy processing systems troubleshooting and repair.
• Strong work ethic with mechanical, and or electrical skills.
• Understanding of specialty tools and equipment necessary for troubleshooting and repairing dairy equipment.
• Clear and professional communication skills with customers and supervisors.

Experience:

• High school diploma, or equivalent.
• 3 years of industrial maintenance experience required
• Experience working on dairy processing equipment experience preferred
• Knowledge or experience in any of the following is encouraged: Dairy Service, Electrical 3 Phase High Voltage, Electrical low Voltage Controls, Refrigeration, Automation, Pneumatics, Automation and Robotics.

Working Conditions: Service Technicians work long, unpredictable hours where overtime is common. Their work revolves around a set number of projects and service calls rather than a set number of working hours. Exposure to extreme hot or cold temperatures throughout the workday. Working near dairy cows and other animals. Possible distraction/uncomfortable noise levels and vibration of body and extremities. Risk of bodily injury from mechanical parts, electricity, cows, etc. Possible exposure to fumes and odors that may affect respiration and skin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, employees are regularly required to sit, walk, stand, climb or balance; use hands to finger, handle, feel and reach with hands and arms. Employee is frequently required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25 - $35