What are the responsibilities and job description for the Shift Manager position at Dairy Queen?
Shift Manager – Dairy Queen
Key Responsibilities & Skills:
- Lead and supervise crew members during assigned shifts to ensure efficient, smooth store operations
- Deliver exceptional customer service and professionally resolve customer concerns and complaints
- Maintain high standards of food safety, quality, and cleanliness in compliance with health regulations
- Train, coach, and motivate team members to enhance performance and maintain a positive work culture
- Oversee opening and closing procedures, including accurate cash handling and shift reporting
- Monitor inventory levels
- Be proficient at decorating cakes and learn cake procedures.
- Communicate effectively with staff and management to ensure clear expectations and teamwork
- Support overall store success by meeting operational, sales, and labor cost goals
- Handle problem-solving and conflict resolution with professionalism and efficiency
- Foster a fast-paced, high-energy environment that aligns with the Dairy Queen brand
Key Skills:
- Leadership & team management
- Customer service excellence
- Food safety and sanitation knowledge
- Time management and organization
- Conflict resolution and decision-making
- Communication and interpersonal skills
- Attention to detail and accuracy
- Cash handling and basic math
- Adaptability and stress management
- POS system and basic computer proficiency
REQUIREMENTS
- Ability to understand and follow direction from others.
- Ability to read recipes and memorize and replicate food production procedures.
- Ability to work in a high volume, fast-paced work environment.
- Skill and coordination with kitchen utensils and equipment.
For more than 70 years, the DQ system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.