What are the responsibilities and job description for the Shift Lead position at Dairy Queen?
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Job Functions:
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of
- service and resolve bottlenecks in work flow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a
- highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team
- members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with
- management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
REQUIREMENTS
- Minimum 6 months of high volume quick service restaurant experience required
- High School diploma or equivalent
- Must be capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Must be ServSafe® certified or willing to obtain
- Highly organized and detail oriented
- Work calmly under pressure and during busy situations
- Comfortable standing for entire shift and able to lift 50 pounds
- Be polite, work with a sense of urgency and professionalism
- Willingness to work and perform job tasks as assigned
The Marquette Dairy Queen Grill & Chill has been serving up smiles in the Marquette community since 2015. As part of the Dairy Queen® system, our job is to provide our customers with a pleasant experience. To do this, we need to maintain quality, value, service, and cleanliness through your efforts as a store employee. Whether you are joining the Dairy Queen® system for a part-time job or desire a career in management, we are interested in you and your interest, skills and enthusiasm. The success of each Dairy Queen® store is the result of the attitudes, abilities, and cooperation of each and every store employee. We strive to help each and every employee who walks through our doors be successful. Join our team today!