What are the responsibilities and job description for the Night Supervisor position at Dairy Queen?
Weekends are a must
The Supervisor oversee restaurant operations for all assigned restaurants including financial performance, product production, product quality, customer service standards, inventory, personnel, sales, and marketing for each restaurant. Ensure all restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:
- Oversee and manage areas of each restaurant and make final decisions on matters of importance.
- Manage each restaurant’s P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of each restaurant.
- Responsible for the development and achievement of each restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator.
- Ensure guest service in all areas in each restaurant meets company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained in each restaurant.
- Organize and implement local restaurant marketing in each restaurant as well as regional and national marketing promotions to increase restaurant sales.
- Staff, train and develop restaurant general managers through orientation, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
- Expected to exercise good judgment in decision-making and reporting issues to the Owner.
- Perform other duties and responsibilities as requested by owner or owner’s appointee.
- Responsible for hiring and terminating all management staffing within all state/federal guidelines.
- As needed, support the development of new stores