Assistant Manager

Pay up to $ 20 per hour (based on experience). ServSafe® Manager Required

We are looking for an experienced, skilled assistant manager to help run the store efficiently. In addition, a potential candidate will create positive memories for all who touch DQ.

The manager will assist the General Managers (GMs) in executing specific aspects of the restaurant operations, product production, inventory, personnel, and sales. In addition, the candidate will help set high standards and create an excellent environment for the team to work.

Benefits:

• Employer-paid Short Term/ Long Term Disability
• Employer-paid Life Insurance
• Health Insurance
• Dental
• Vision
• Employees receive a 50% discount on all food purchases.

Responsibilities:

• Lift 50 pounds.
• Perform other duties and responsibilities as requested by the GM.

Functions:

Operations

• Help manage the entire restaurant operation during scheduled shifts. Strive to achieve operational levels that meet or exceed our fans' expectations for quality, service, and atmosphere, creating value through an excellent experience.
• Accurately complete designated duties such as inventory control, ordering of products, and cash control.

Training

• Ensure that shift leads and crew are trained and thoroughly knowledgeable on PRIDE systems and routines, product recipes, food safety practices, and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the restaurant's day-to-day operations, setting each scheduled shift up for success.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and that each dissatisfied customer becomes a returning Fan.
• Understand the importance of service speed and resolving workflow bottlenecks.
• Build relationships with the customer base.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching, and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new-hire orientations; communicate job expectations; and monitor each employee's and manager's performance and contributions. Provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• Maintain a positive working relationship with all restaurant staff to foster a cooperative, pleasant working climate that maximizes employee morale, productivity, and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in-store operations. Ensure that proper handwashing, product rotation procedures, and temperature logging are visible and active behaviors. Serve as a role model and enforce safe food-handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; and maintaining security systems and routines.

Qualifications:

Experience Needed

• ServSafe Manager Certification
• Minimum 1-3 years of restaurant leadership experience required. Previous quick service restaurant experience strongly preferred.
• A High School diploma or equivalent is required.
• The successful candidate should have strong knowledge and application of safe food handling practices.

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with customers.
• Trainer and Coach - The ideal candidate should be able to serve as a strong trainer or coach on restaurant routines and systems, and on how to interact with customers effectively and with each other.
• Management skills: excellent track record of coaching and training employees, and of resolving employee relations issues effectively. Ability to motivate a strong team and set up an upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Must be able to actively work to achieve and exceed set goals for the business.
• Proficiency with POS systems is a bonus.
• Flexibility and adaptability - the candidate will require a willingness to follow directions and a commitment to meet DQ standards in all they do.
• Integrity - does the right thing even when no one is looking.

Dairy Queen® (DQ®) franchisees, employees, and crew members have been focused on creating positive memories for all who touch DQ® for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

Salary : $15 - $20