What are the responsibilities and job description for the Assistant Manager position at Dairy Queen?
General Manager
The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:
- Oversee and manage all areas of restaurant and make final decisions on matters of importance.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Responsible for the development and achievement of the restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator.
- Ensure guest service in all areas meets company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.
- Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
- Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes.
- Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
- Expected to exercise good judgment in decision-making and reporting issues to the Owner.
- Perform other duties and responsibilities as requested by owner or owner’s appointee.