What are the responsibilities and job description for the Dairy Management Support Spec 1 position at DAIRY ONE COOPERATIVE INC?
JOB SUMMARY
The Dairy Management Support Specialist is a key member of a valuable team. This position supports, installs, and sells dairy farm management software to existing and prospective customers.
Primary duties include supporting the integration between herd management software with other data sources such as milking, activity monitoring, and feeding systems. Other responsibilities would include guiding customers and consultants on how best to use their software products. This includes executing farm management strategies and evaluating current performance to identify areas of opportunity.
Extensive training and mentoring will be provided to ensure success to support long-term growth.
ESSENTIAL JOB FUNCTIONS
Effort
Duties
50%
Application support
Respond to customer requests for technical support. Support is provided via phone, text, email, and screen sharing applications.
40%
Product installation and service
On site visit to install, train, and support herd management software.
Participate in other marketing activities such as attending industry meetings.
10%
Professional Improvement
Remain current on changes in supported software.
Seek opportunities to build knowledge and expertise in related fields.
REQUIRED QUALIFICATIONS
BS in Animal Science or equivalent degree
Previous experience working on a dairy farm
Excellent verbal and interpersonal skills
Strong organizational and time management skills
Working knowledge of Microsoft Office suite
Valid driver's license
PREFERRED QUALIFICATIONS
Experience breeding, treating/caring for animals, or managing staff who performed this function
Experience using herd management software
Sales experience
WORKING CONDITIONS
Office environment
Farm/business office
Feed alleys and cattle treatment areas in dairy barns
MENTAL AND VISUAL DEMANDS
Ability to use a computer and telephone several hours a day in an office environment
PHYSICAL ACTIVITIES AND REQUIREMENTS
Ability to sit, stand, kneel, and lift up to 30 pounds as needed
EMPLOYER’S DISCLAIMER
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the company.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
