What are the responsibilities and job description for the Operations Director position at Dairy Farmers of America, Inc.?
Remote (Open to candidates located anywhere in the US)
General Purpose
Provide leadership and operational support to 2–4 manufacturing facilities to achieve safety, quality, service, cost, and financial objectives. Partner with Plant Managers to execute divisional strategies, improve operational performance, develop leadership capability, and ensure consistent implementation of company standards. Serve as the primary operational coach for assigned facilities while supporting strategic initiatives established by senior leadership.
Job Duties and Responsibilities
- Provide leadership and coaching to Plant Managers to improve safety, quality, customer service, productivity and financial performance.
- Monitor plant performance and ensure operational goals are achieved.
- Identify operational risks and implement corrective actions.
- Execute Continuous Improvement initiatives across assigned facilities.
- Drive standardization of manufacturing processes, operating procedures and performance metrics.
- Support implementation of Manufacturing Operating Systems.
- Coach and develop Plant Managers and site leadership teams.
- Build succession plans within assigned facilities.
- Promote a culture of accountability, engagement and continuous improvement.
- Execute divisional operating plans established by senior leadership.
- Support annual budgeting and capital planning for assigned facilities.
- Ensure capital projects are executed successfully within assigned plants.
- Ensure compliance with company policies, food safety requirements, GMPs and regulatory standards.
- Promote environmental, sustainability and safety initiatives.
- Collaborate with Quality, Supply Chain, Engineering, Maintenance, Commercial and Finance to resolve operational issues.
- Support customer service objectives through reliable execution.
Qualifications:
Education and Experience
- High school diploma or equivalent
- Undergraduate degree in related curriculum preferred
- 8 or more years’ experience in a manufacturing environment, including plant manager experience in food and/or beverage manufacturing with significant financial responsibility
- Proven track record of improved results in the areas of quality, safety, service and cost
- Experience with continuous improvement methodologies
Knowledge, Skills, and Abilities
- Strong understanding of the division’s strategy, goals and objectives
- Strong insight into the organizational structure and stakeholder needs
- Strong technical understanding of food processing and ingredients; strong knowledge of manufacturing process flow and importance to process, of continuous improvement models, and of regulatory laws and responsibilities as it relates to facility standards
- Able to develop plans that connect business strategies and the daily operations of the plants
- Able to achieve and maintain credibility and respect within the organization
- Able to exercise independent judgment and take action
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Strong project management skills
- Strong understanding of budgeting and cost control
- Able to lead and inspire people and achieve results through others
- Able to build relationships with individuals across the organization
- Able to interact and communicate effectively with employees and customers at various levels, including persuasive communication
- Able to understand the importance of managing the “people” issues related to the project
- Able to demonstrate a high level of comfort in changing environment and ability to adapt approach as the environment and requirements change
- Able to handle challenging or conflict situations with tact and professionalism
- Logical and efficient, with keen attention to detail
- Must be able to read, write and speak English
Travel
☒ 50%-75% (up to 2 weeks per month)
An Equal Opportunity Employer including Disabled/Veterans