What are the responsibilities and job description for the Pre-Owned Sales Consultant position at Daimler?
The mission of the Mercedes-Benz Manhattan Pre-Owned Sales Consultant is to provide superior customer service while selling pre-owned
Mercedes-Benz vehicles.The Mercedes-Benz Manhattan Pre-Owned Sales Consultant must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.
Respond to customer inquiries regarding the lease/purchase of a new/pre-owned Mercedes-Benz vehicles.
Achieve required survey results.
Must meet annual training requirements.
Must be flexible to accommodate customers needs (appointment)
Secure customers personal information (license, credit application)
Maintain customer satisfaction by confirming orders with customers, sending written communications for timely transactions.
Assist customers with all aspects of vehicle ownership, including but not limited to scheduling service appointments, assisting with lease
maturities, acting as a liaison for Collision Center inquiries, following up on DMV issues, procuring any and all missing documentation for financing, and supplying Sales Managers with accurate order status.
Calculate lease and purchase options for customer and quote accurate payments.
Follow up with customers to obtain referrals and repeat business.
Sell/lease as many vehicles as required by MBM's annual minimumstandards.
Maintain/update customer information in company databases.
Maintain a clean and safe work area.
Able to commute into and out of Manhattan/New York City on a daily basis.
Bachelors degree required
Must have 3-5 years of luxury vehicle sales experience (MB experience preferred)
Must be able to work Saturdays.
Valid drivers license.
Work Holidays when required,
Must have flexible schedule.
Must be able to articulate and communicate with customers competently.