What are the responsibilities and job description for the Client Services Customer Relations Representative position at Daimler?
About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
Benefits
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
- $6k for undergraduate
- $8k for graduate
Job Overview:
The Customer Relations Representative is responsible for supporting the Customer Relations Coordinators in handling customer complaints and legal/regulatory inquiries in adherence to policies, procedures, and compliance standards. Responsibilities include assisting with the intake and assignment of customer complaints, providing requested documents to satisfy legal requests and subpoenas within required timeframes, responding to customer inquiries mandated by regulatory requirements, providing knowledgeable and professional communication regarding receipt of requests, the status of fulfillment and responses to requests, and documenting action taken in the system of record. Through all customer interactions, both internal and external, the Customer Relations Representative is charged with integrating CustomerONE behaviors that ultimately drive customer satisfaction and brand loyalty.
Responsibilities:
- Support the Customer Relations Coordinators in the handling of the complaint process including, but not limited to completing the intake process for new complaints, retrieving account documentation, and providing standardized response letters. (50%)
- Respond professionally and timely to subpoenas providing requested documents in accordance with company policies and procedures. (25%)
- Supporting the Customer Relations Team in adhering to regulatory requirements to respond to customer inquiries including, but not limited to, Consumer Financial Protection Bureau (CFPB), California Consumer Privacy Act (CCPA), and other state mandated requirements. (25%)
Qualifications:
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 1 year of overall work experience. Preferred experience includes:
- Business-General: 2 years
- Customer Service: 2 years
Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:
- Business Administration
- Communications
Additional Knowledge:
1 year experience working in ALFA, FAW required.
Skills:
- Analytical skills
- Ability to Collect data and establish facts and identify trends and variances
- PC skills
- Corporate Mainframe
- Microsoft Office
- Problem Solving skills
Recommended Prerequisites: Collections Representative; Remarketing Representative; Client Services Representative
Posting Statement
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.
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