What are the responsibilities and job description for the Customer Delight Associate position at DailyRounds / Marrow?
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Customer Delight Associate
Location
Department
Experience
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Why do we exist?
Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.
Who are we?
DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.
We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).
In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.
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What would you be doing here?
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The Best-fit Candidate Would Have:
Apply now
Location Bengaluru
Department Care
Experience As per profile
Apply now
Why do we exist?
Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.
Who are we?
DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.
We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).
In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.
0" data-astro-cid-ndw26wwn="">
What would you be doing here?
What would you be doing here?
The Best-fit Candidate Would Have:
The best-fit candidate would have:
All open positions
Loading job details...
Sorry, we couldn't find this job opening.
Customer Delight Associate
Location
Department
Experience
Apply now
Why do we exist?
Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.
Who are we?
DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.
We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).
In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.
0" data-astro-cid-ndw26wwn="">
What would you be doing here?
0" data-astro-cid-ndw26wwn="">
The Best-fit Candidate Would Have:
Apply now
Location Bengaluru
Department Care
Experience As per profile
Apply now
Why do we exist?
Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.
Who are we?
DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.
We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).
In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.
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What would you be doing here?
What would you be doing here?
- This role sits within the Care team and is designed to build strong operational ownership, user empathy, and problem-solving capabilities over time.
- You will begin by handling real user conversations and supporting operational workflows over email and phone — with the level of detail, tone, ownership, and judgment our users deserve.
- Within 6–12 months, you will gradually start owning smaller systems, identifying escalation patterns, and driving operational improvements independently.
- Bring deep user insights and recurring signals back to the organization to influence policies, workflows, and user experience decisions.
- Take ownership of one improvement project every quarter (apart from day-to-day tickets) — identify broken processes, operational gaps, or inefficiencies, and help move them toward resolution.
- Actively seek feedback, learn continuously, and demonstrate a strong willingness to grow.
- You will gain exposure to product knowledge, internal tools and frameworks, the Marrow exam ecosystem, writing and communication, reading dashboards and operational metrics, running projects end-to-end, and team ownership and leadership fundamentals.
The Best-fit Candidate Would Have:
The best-fit candidate would have:
- 1 years of experience in roles involving real human interaction — healthcare-adjacent, hospitality, support, operations, or any environment where you’ve communicated with people under pressure. We are open to different backgrounds.
- Strong written and verbal communication skills in English.
- Genuine warmth, empathy, patience, and the ability to handle high-pressure user situations thoughtfully.
- Comfort working with AI tools and systems — either someone who has already explored/built things using AI (beyond basic prompting), or someone with strong curiosity and the ability to learn quickly.
- A strong growth mindset with a clear desire for long-term personal and professional development.
- The ability to think beyond the obvious, approach problems with curiosity, and bring creative or unconventional thinking to improve systems and experiences
All open positions