What are the responsibilities and job description for the Cafe Manager position at Daily Whisk Matcha?
Job Summary
We are seeking an energetic and motivated Cafe Manager to lead our small, locally-owned cafe operations with enthusiasm and expertise. In this role, you will oversee daily cafe activities: ensure exceptional customer service, manage staff, and maintain high standards of drink/food quality and safety. Your leadership and nurturing will motivate the team to deliver a memorable experience that puts emphasis on Care, Consistency, and Uniqueness (our brand values). We value each team member and put an importance in creating a warm, positive, and caring work culture. If you thrive in a fast-paced environment and have a passion for relationship building, small business, community, and leadership, this opportunity is perfect for you!
Duties
- Lead and supervise all cafe operations: opening/closing duties, drink/food preparation, customer service, and kitchen management to ensure smooth daily functioning.
- Manage staff scheduling, training, and development to foster a motivated and skilled team dedicated to delivering our brand values and outstanding customer service.
- Oversee inventory control, ordering supplies, and maintaining proper stock levels to minimize waste and maximize profitability.
- Handle cash transactions accurately using our Shopify POS system; perform cash handling duties with integrity (daily deposits, bank runs, tip allocation, etc).
- Ensure compliance with food safety standards and health regulations through regular monitoring and staff training on food handling procedures.
- Monitor sales performance, analyze profit and loss reports, and implement strategies to improve revenue and operational efficiency.
- Coordinate shift management, ensuring timely opening and closing procedures while maintaining a welcoming atmosphere for guests.
Skills
- Previous leadership experience in a customer service related industry, restaurant/cafe preferred but not required.
- Excellent team management skills with experience in supervising staff, conducting interviews, and leading training initiatives.
- Proficiency in POS systems; solid cash handling skills.
- Strong understanding of inventory control and budgeting principles
- Exceptional customer service skills with the ability to handle guest inquiries professionally and compassion.
- Effective communication skills for managerial tasks including staff training, team leadership, and managerial reporting.
- Background in small business is a plus - role requires organization, flexibility, and collaboration with others.
Join us as a Cafe Manager to inspire our team, connect with our guests, and elevate our cafe’s reputation through leadership and operational excellence.
Pay: $23.50 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $24 - $28