What are the responsibilities and job description for the Service Manager position at DAHL?
At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
Join Team Dahl as the Service Manager at Honda Rhinelander! We’re looking for an experienced leader to drive our service department while delivering an exceptional guest experience that keeps customers saying, “You’ve got to tell your friends about them!” If you’re passionate about leading teams, building strong customer relationships, and creating a high-performing, positive culture, we’d love to have you on our team.We also offer a relocation and/or sign-on bonus for qualified candidates, making it even easier to take the next step in your career with us!!
Responsibilities
- Ensure every guest receives prompt, professional, and friendly service that exceeds expectations
- Act as the key liaison between technicians, service advisors, and guests to maintain clear communication and a seamless service experience
- Lead, coach, hire, and develop a high-performing team of service advisors and technicians
- Drive a culture of excellence with a passion for achieving and maintaining high standards
- Forecast departmental budgets, establish performance goals, and monitor progress to drive success
- Oversee department payroll and effectively manage expenses
- Maintain strong departmental profitability and Customer Satisfaction Index (CSI) performance while meeting both internal and manufacturer expectations
Qualifications
- Previous automotive service management experience
- Leadership experience
- Excellent communication and organizational skills
- Strong focus and commitment to customer service and satisfaction
- Valid state driver's license with a clean driving record