Workforce Management Forecast Analyst - Staffing (WI)

Title: Workforce Management Forecast Analyst - Staffing
Location: Madison, WI (Hybrid, osite 3-days/week)
Job Type: Contract-to-Hire
Compensation: $33.65 - $40.86 per hour W2
Conversion Salary: $70,000 - $85,000
Industry: Health Insurance

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About the Role
Our firm is partnering with a leading nonprofit health insurance organization headquartered in the Midwest to identify a Workforce Management Analyst to join their growing team. This organization serves members across multiple states and is known for its focus on affordability, service quality, and operational excellence within the healthcare industry.

This is a contract-to-hire opportunity offering a pathway to full-time employment. Candidates must be eligible and interested in conversion without sponsorship.This role is primarily focused on workforce planning across operational areas such as Enrollment, Billing, Reconciliation, and Appeals & Grievances, rather than traditional call center environments.

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Job Description
The Workforce Management Forecast Analyst - Staffing is responsible for developing and maintaining accurate volume forecasts and capacity plans that align with operational goals, staffing needs, and financial targets. This role plays a critical part in ensuring workforce strategies effectively match business demand through data-driven insights, scenario modeling, and strong understanding of budget constraints.
This individual will leverage historical data, trend analysis, and internal and external drivers to forecast work volume and translate those projections into actionable staffing plans. The role requires experience forecasting for departments of approximately 100 employees or more, with the ability to scale models and planning strategies for larger, enterprise-level organizations. A key focus is ensuring staffing levels are optimized while remaining aligned with budget targets and operational efficiency goals.
Key Responsibilities:

• Develop and maintain volume forecasts using historical data and forward-looking assumptions to anticipate workload demand
• Translate forecasts into comprehensive staffing models, ensuring appropriate headcount to meet service levels and performance expectations
• Build and manage capacity plans that align staffing needs with departmental and organizational budgets, incorporating productivity assumptions and cost constraints
• Analyze trends across operational functions such as enrollment, billing, and claims-related areas to inform workforce planning decisions
• Partner with business leaders to model multiple staffing scenarios, clearly communicating trade-offs between cost, service levels, and operational risk
• Monitor forecast accuracy and staffing effectiveness; identify gaps and adjust assumptions to improve performance outcomes
• Perform root cause analysis to address variances in productivity, capacity, and service delivery
• Reconcile forecast inputs, assumptions, and outputs within workforce management models to ensure consistency and reliability
• Identify opportunities to improve operational efficiency and optimize workforce utilization across teams
• Present insights, recommendations, and workforce strategies to leadership in a clear, concise, and professional manner

Qualifications
Required:

• Bachelors degree or equivalent combination of education and experience
• 5 years of experience in workforce management, forecasting, staffing strategy, or analytics
• Proven experience forecasting work volume and building staffing plans that balance service level expectations with budget targets
• Experience supporting departments of ~100 employees or more, with demonstrated ability to plan for larger headcount environments
• Strong understanding of how workforce planning impacts financial performance, including labor budgeting, cost management, and resource allocation
• Experience modeling multiple workforce scenarios and effectively communicating trade-offs to business stakeholders
• Strong analytical, quantitative, and problem-solving skills
• Demonstrated ability to perform root cause analysis and drive data-informed decision making
• Ability to manage multiple priorities and deadlines with strong attention to detail
• Excellent communication skills with the ability to influence and collaborate across all levels of the organization
• Advanced proficiency in Microsoft Excel
• Experience with workforce management tools such as Verint, NICE, or similar platforms

Preferred:

• Experience with data visualization tools such as Power BI or Qlik Sense
• Background in healthcare operations or other regulated environments

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