What are the responsibilities and job description for the IT Service Desk - Provisioning (28785) position at Dahl Consulting?
Title: IT Provisioning Technician
Location: Lehi, UT
Job Type: Contract (6 months potential to extend/convert)
Compensation: $20/hr W2
Industry: Renewable Energy
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About the Role
We are seeking an IT Provisioning Technician to support internal systems, hardware, and applications for a leading company in the renewable energy industry. This role ensures smooth technological operations by coordinating with internal support teams and minimizing disruptions to business processes. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional technical and customer support.
Job Description
As an IT Provisioning Technician, you will serve as the first point of contact for technical support, assisting employees through calls, chat, email, and remote sessions. You will manage equipment requests, process returned hardware, and maintain accurate documentation of provisioning activities. This position requires strong communication skills to interact with a diverse audience and the ability to clearly document troubleshooting steps for escalation and audit purposes. You will also ensure compliance with organizational security practices to safeguard systems and data.
Key Responsibilities:
- Provide technical support to employees via multiple channels (phone, chat, email, remote).
- Manage ticketing requests for new equipment and process returned hardware.
- Document and track provisioning activities according to established processes.
- Communicate effectively with a large and diverse user base.
- Clearly document issues and troubleshooting steps for escalation and review.
- Adhere to security protocols to protect company systems and data.
Qualifications
Required:
- Windows imaging or re-imaging experience
- Intermediate knowledge of troubleshooting fundamentals.
- Experience with desktop hardware support.
- Familiarity with current Windows Operating Systems.
- Ability and willingness to learn new technologies and processes.
- Strong customer service and communication skills.
Preferred:
- A Certification.
- Experience with mobile device setup or imaging processes.
- Intermediate knowledge of Chrome OS and Mac OS.
- Basic understanding of G-Suite in a corporate environment.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Salary : $20