IT Infrastructure Support Specialist (3rd Shift)

Title: IT Infrastructure Support Specialist (L2)

Location: Huntsville, AL

Job Type: Contract (12 Months Potential to extend)

Compensation: $25-28/hr

Industry: Powersports

Schedule: 3rd shift, 9pm -6am

About The Role

Our client, a global leader in the powersports, manufacturing, and distribution industry, is seeking an IT Infrastructure Support Specialist (L2) to provide onsite technical support within a fast-paced production environment. This role supports manufacturing operations, distribution centers, and corporate users by ensuring critical technology systems remain operational and efficient.

The ideal candidate is self-motivated, eager to learn, and comfortable working independently while collaborating with remote IT teams. This position is primarily focused on providing overnight IT infrastructure and end-user support, including PC deployment, imaging, hardware troubleshooting, and production-line technology support.

Job Description

As an IT Infrastructure Support Specialist (L2), you will be responsible for deploying, maintaining, and supporting a variety of hardware, software, and infrastructure technologies used throughout manufacturing, warehouse, and office environments. You will serve as a key onsite IT resource during the overnight shift, supporting production operations, end users, and ongoing technology initiatives.

Responsibilities

• Assess and prioritize daily work based on outstanding service desk requests and operational needs.
• Document incidents, requests, and work activity within the organization's IT service management platform.
• Provide timely technical support for manufacturing, distribution, and corporate environments.
• Configure, deploy, maintain, and troubleshoot:
• Laptops and desktop computers
• Handheld barcode scanners
• Custom workstations
• Label printers
• IP phones and peripheral devices
• Support Windows and macOS operating systems, Microsoft 365 applications, and other enterprise software platforms.
• Administer user accounts and end-user device objects within Active Directory and Microsoft 365.
• Perform computer refreshes, imaging, hardware deployments, and device replacements.
• Serve as a local hands-on resource for advanced IT teams by assisting with troubleshooting, issue resolution, and project implementation.
• Create and maintain technical documentation, knowledge articles, and standard operating procedures.
• Support production-line technology during overnight manufacturing operations.
• Assist with overflow support requests from first and second shift teams as needed.
• Participate in after-hours or on-call support activities when required.
  

Qualifications

Required Qualifications:

• Experience configuring, deploying, and maintaining laptops and desktops within an enterprise environment.
• 3-5 years’ experience working in an enterprise helpdesk setting
• Comfort or experience working an overnight shift
• Knowledge of Windows 10, Windows 11, and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Experience working with Active Directory and user account administration.
• Self-motivated with the ability to work independently and collaboratively in a team environment.
• Quick learner who can adapt to new technologies and processes.
• Excellent communication, customer service, and problem-solving skills.
• Ability to lift and move equipment weighing up to 40 pounds.
• Ability to work effectively in warehouse, office, and manufacturing environments.
• Availability to work onsite during the overnight shift (approximately 9:00 PM - 6:00 AM).
  
  

Preferred Qualifications:

• 2-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3-5 years of experience in an enterprise help desk or IT support environment.
• Experience supporting manufacturing, production, or distribution center technology environments.
• Knowledge of:
• Wired and wireless networking
• Handheld barcode scanners
• Printers and label printers
• IP phones and related peripheral devices
• Experience supporting both onsite and remote users within a large enterprise organization.
  

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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