3rd Shift Associate Operations Coordinator

Title: Associate Operations Coordinator
Location: Eden Prairie, MN (will be in office for training then will switch to remote and will come in office one day per month)
Job Type: Contract-to-Hire
Compensation: $21.50
Industry: Transportation & Logistics
Training Schedule: First three weeks Mon – Fri 3:30pm to 12am
Available Schedules after training: Sun, Mon, Tues, Fri, and Sat from 11:30pm to 8am or Sun, Mon, Thu, Fri, and Sat from 11:30pm to 8am
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About the Role
We are seeking a detail-oriented and customer-focused Associate Operations Coordinator to join our client, a global leader in third-party logistics and supply chain solutions. This organization specializes in delivering innovative transportation, logistics, and supply chain services across multiple industries. In this role, you will support daily operational execution while ensuring high levels of accuracy, efficiency, and customer satisfaction in a fast-paced environment

Job Description
The Associate Operations Coordinator is responsible for executing key operational tasks that support the movement of goods through the supply chain. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities while adhering to standard operating procedures (SOPs).
Key Responsibilities include:

• Provide shipment information and updates to customers and carriers
• Create and manage orders within internal systems
• Activate, build, and assign loads in alignment with operational standards
• Schedule pickup and delivery appointments
• Track and trace shipments, ensuring timely and accurate status updates
• Enter shipment events and process invoicing accurately
• Monitor task boards and shared email inboxes to promptly respond to inquiries
• Document shipment activity and ensure compliance with SOPs and escalation procedures
• Follow through on customer and carrier requests to ensure resolution and satisfaction
• Validate and maintain accurate load data in company systems in accordance with internal and customer standards
• Escalate issues, discrepancies, or complex requests as needed
• Support additional operational tasks based on team or regional requirements

Qualifications
Required Qualifications:

• High school diploma or GED
• Previous customer service experience
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to follow standardized processes and procedures
• Effective communication and organizational skills
• Willingness to work evenings and/or weekends

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience in a call center, logistics, or similar fast-paced environment
• Demonstrated ability to prioritize tasks and manage time effectively
• Proven ability to work with a high level of accuracy and attention to detail
• Commitment to supporting a diverse and inclusive workplace

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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