Collections Specialist

Dagen is recruiting a contract Collections Specialist for a manufacturing company in Los Colinas.

This is a hybrid position.

**Only qualified applications will be contacted.

Position Summary

The Collections Specialist is responsible for managing assigned accounts receivable portfolios across Accredited Labs' business units, driving cash collection through proactive customer outreach, and resolving disputes and credit-hold risk in coordination with branch and AR leadership. The Collections Specialist follows the standard daily working assigned aging buckets, logging promise-to-pay commitments and call outcomes, managing disputes in Finance Hub, and maintaining a clean HubSpot ticket queue. This role works closely with the branch teams to reduce past-due balances and escalate risk accounts on schedule.

Key Responsibilities

Collections & Portfolio Management

• Manage an assigned AR portfolio, working accounts by aging bucket per the daily and weekly collections cadence
• Conduct outbound collections calls and follow-up outreach; record promise-to-pay commitments, broken promises, and call outcomes the same day.
• Identify and escalate high-balance, high-risk, and credit-hold candidate accounts during the daily priority block; prepare credit hold recommendations and notify branches of pending holds.
• Open, update, and close disputes in Finance Hub the same day they arise or are resolved; pull NetSuite invoice detail to support dispute resolution.
• Participate in scheduled branch check-ins and Wednesday customer meetings for active disputes or payment arrangements; escalate urgent customer issues to the AR Manager for approval outside the standard meeting window.
• Verify payments have posted in NetSuite as part of daily and weekly account review.

Ticket & Task Management

• Triage and clear the HubSpot ticket queue during the protected morning and end-of-day blocks; respond to customer email correspondence tied to collections activity.
• Maintain all task management, dispute records, and account documentation in Finance Hub — NetSuite and HubSpot are reference and communication tools only, not task trackers.
• Pre-build next-day and next-week follow-up tasks at the end of each day/week so no open items carry over unaddressed.

Reporting

• Prepare and submit the weekly collections summary (accounts contacted, PTPs secured, broken promises, disputes opened/closed, credit hold recommendations, escalations) to the AR Manager each week.
• Come prepared to performance reviews with call/outreach logs, dispute status, and priority account updates.

Required Qualifications

• 1–3 years of experience in collections or accounts receivable, ideally in a multi-entity or shared services environment.
• Working knowledge of NetSuite or a comparable ERP system for AR aging, invoice detail, and payment verification.
• Experience with ticketing/CRM platforms (e.g., HubSpot) and task management tools (e.g., Finance Hub) for maintaining a clean system of record.
• Strong verbal and written communication skills, with the ability to conduct professional collections calls and negotiate payment resolution.
• High attention to detail, particularly around documenting call outcomes, disputes, and promise-to-pay commitments accurately and same-day.
• Ability to manage a high-volume portfolio, prioritize by aging risk, and meet fixed daily/weekly documentation deadlines.