What are the responsibilities and job description for the Customer Service/Sales Coordinator (B2B) position at DAF Products?
DAF Products, Inc. is a leading manufacturer and innovator of flexible reinforced laminated films and coated fabrics. Offering a diverse range of high-quality products, the company's solutions provide exceptional protection against elements like moisture, heat, UV light, and more. DAF specializes in standard and customized films and fabric combinations, tailored to suit various applications, from flame barriers to leather-like finishes. With a strong commitment to quality and unmatched customer service, DAF is known for delivering innovative solutions that exceed expectations. Headquartered in Wyckoff, NJ, DAF has built a reputation for its design excellence and customer-first approach.
This is a full-time on-site role located in Wyckoff, NJ, for a Customer Service/Sales Coordinator (B2B). The role involves managing customer inquiries, providing exceptional customer support, coordinating sales orders, tracking shipments, and ensuring seamless communication with clients. Additional responsibilities include assisting the sales team, maintaining accurate records, and identifying opportunities to enhance customer satisfaction and sales performance. The role requires collaboration between cross-functional teams to deliver an excellent customer experience.
- Strong skills in Customer Support, Customer Satisfaction, and Customer Service
- Experience in enhancing Customer Experience and maintaining a client-first mindset
- Excellent verbal and written Communication skills
- Proven ability to handle multiple tasks, prioritize effectively, and meet deadlines
- Proficiency in sales order processing and CRM tools is a plus
- Bachelor's degree in Business, Marketing, or a related field is an advantage
- Previous experience in a B2B customer service/sales coordination role is preferred
- Commitment to providing high-quality service and fostering client relationships